Thompson San Antonio Riverwalk

Thompson San Antonio – Riverwalk, by Hyatt offers a wonderful blend of modern luxury and comfort in a prime River Walk location. The hotel features stylish design, spacious and well-appointed rooms, and excellent amenities that make the stay truly enjoyable. The rooftop area and dining options add to the overall experience, and the staff is professional, attentive, and welcoming. Its convenient location makes it easy to explore nearby attractions, restaurants, and entertainment. Overall, it’s an excellent choice for a relaxing and memorable stay in San Antonio.

Matthew T was great valet service and quick for assistance and respectful with our family and friends. He was very helpful.

This stay was very disappointing. Only one restaurant was open during our visit, and breakfast was especially frustrating. Seating was limited, with long waits just to be seated, followed by more waiting to order and receive food. Each breakfast took around 1.5–2 hours. The food quality was poor and nowhere near five-star standards. Dinner was also unimpressive. The hotel itself felt underwhelming. The décor looked cheap, the pool was very small, and the overall atmosphere did not feel luxurious. Check-in was not welcoming at all. There was no welcome drink, even though champagne was sitting at the front desk and never offered. As an Amex Fine Hotels & Resorts guest, there was confusing and conflicting information about the property credit. Staff verbally said it did not cover valet parking, but the printed handout said it did. We were then told that handout was outdated and given a new one showing valet was not covered. This felt disorganized and poorly managed. Valet service was slow, with long waits to retrieve the car. At checkout, the bill looked correct, but after returning home we noticed our credit card had been charged extra. We had to contact Hyatt customer service to get the issue corrected. Overall, the experience did not match the price or the five-star rating. I would not stay here again.

Matthew T. was very helpful and careful with my vehicle; would definitely request him for future times while at the Thompson (moons daughters).

This was such a great, relaxing experience as we are making our way back to the Valley from Dallas for the holidays. Traveling with both of our nearly 80lb golden retrievers can be a bit stressful on with both their kennels, essentials and our luggage. All the staff from the valet, bellman’s like Armando, restaurant staff were wonderful and did everything they could to help us. When checking in, valet and bellman’s took it upon themselves to actually put all our travel stuff (including kennels) in our room while checking in to let me focus on our babies. Even when checking out, Armando got all our stuff from the room, took it down and loaded it up to our truck. Overall great room service, food, drinks, and very relaxing & spacious rooms.