Thompson San Antonio Riverwalk

The breakfast experience was truly awful for $20+ per person. There were maybe 3-5 different parties of 2 at breakfast, it was not busy. Somehow it still took almost 45 minutes for us to get our food after ordering, much less get water/coffee or refills on anything. One of the breakfast dishes was missing a core ingredient (basically 1/3 of the meal), and eventually, we had to ask a separate employee (not our waiter) about the status of our food. The waiter seemed overwhelmed/overworked, as if the restaurant were understaffed. I was so disappointed. My wife was starving. We stayed at the hotel for her birthday, and we barely got to enjoy breakfast—just spent time waiting for food and trying to get a single refill on coffee/water. Second issue: the fridge in our room turned out to be broken in the morning after our stay, so the leftovers from my wife's birthday dinner and the entire cheesecake I had bought her were spoiled and had to be thrown out. When I calmly told the staff about this at checkout, they simply said "ok" and pretty much ignored the feedback. Very frustrating that the overall lovely appearance of the hotel was not matched by equivalent food service and/or staff. I am a long-term Hyatt member, and was amazed at the low bar of food experience, both at breakfast and the result of a non-functional fridge.

Beautiful hotel! Staff was exceptional in supporting any needs I had during my stay. Food was great. The coffee, bar, and pool deck were all fun. Great work trip!

Having attended several conferences in my professional life, I can easily state that the food for our conference was the best I have ever had. flavors, and seasoning were perfect.

Truly a special place. The staff made my fiances birthday a very special occasion and made sure we were comfortable every step of the way. Would highly recommend and will most definitely be staying here again if I find myself in San Antonio soon.

Great choice for business meeting. Rooms and staff were great. Food was better than company choice outside of hotel. On the Riverwalk and close to all the Riverwalk action.