Thompson San Antonio Riverwalk

We stayed 2 nights recently in a junior suite. The room was beautiful, spacious and clean. We loved the modern decor and all of the staff we encountered across the property were very courteous and welcoming. The food was very good and our room service breakfasts arrived promptly and hot both mornings. A special shout out to Armando. He was our bellman upon arrival and departure. He gave us a thorough overview of our room, the hotel services and amenities, and made sure we did not leave any of our personal belongings behind!! Champagne on arrival was wonderful and the art collection is awesome. Highly recommend a stay. We will return.

Spent two nights here for business and pleasure. Hotel is very clean and the room was very nice. A few notes: Location: The hotel is on the riverwalk but it is a good 25 minute walk from the "main" section with restaurants, boat rides, etc. Also a good walk to the DT attractions such as the Alamo and other historic sites. They do have a house car that will take you up to 2 miles away so that is nice to get to these area the walk or uber back. Staff: all the staff was great. They were friendly and responsive. Food: We ordered room service for breakfast and it came quickly and was hot. The casual restaurant on the top floor had good food and service combined with great views. There is a signature restaurant but it was closed. Not sure if temporary or permanently. Housekeeping: This was the only hiccup. Igt was missed one day and we had to ask for it late in the day. The next day they did not pick up all of the towels and left dirty glasses. On the positive side, the desk staff quickly addressed these issues when asked. Overall, a great place to stay and I will stay here again. However, if your main goal is the riverwalk and historic attractions, you may want to find something closer.

We loved the courtesy car/shuttle and valet, but dining at Moon’s Daughter was a let down. If you’re using your AMEX fine hotel credit, maybe call ahead of time to get clarification on what’s actually included. Some of the facilities were kinda rundown.

The room was spotless, and the staff was incredibly friendly. The location is in a peaceful area, which was perfect for our stay. They also provide complimentary shuttle service.

Dead cockroach in the stairwell, hair in the tub, lack of maintenance in the rooms. Housekeeping yelling into her phone. Genuinely the worst 'luxury' hotel experience. Fire alarms went off during the stay. The TV, phone, and refrigerator did not work. Major disappointment.