This hotel is in a walkable well-located area for business travel to the SoMa area. Everyone from the bell staff and reception to dining staff are very friendly and helpful. The room type I requested wasn’t available, so I was given access to the Club Lounge which was delightful and much appreciated. The entry attendants offered to arrange transportation whenever I left the hotel.

This hotel is located right by Union Square and has amazing views of the city and the bay. It's a short walk to Chinatown, great food and shopping options, BART and other public transportation. It's also very close to the Tenderloin so be cautious when and where you walk and park your car. The hotel lobby has some interesting art pieces, but feels a little old and darker than anticipated. Union Square had an "In Bloom" theme and while some businesses took to this theme, the hotel did not and it would have been nice if it did with some fresh greenery. The check in process could have been better but staff was pleasant and professional. The executive suite had great views and the elevators to the upper floors were quick. The gym was ok, not anything extraordinary. There's no pool and I believe there's only valet parking as there is no onsite parking. For what I paid for an executive suite, it did not come with lounge access, breakfast or afternoon snacks. I was given two water bottles at no charge and there was tea and coffee available in the room, which I did not use. The room did come with two bathrooms, one with a bath tub shower combo and the other walk in handicap accessible. They could have been cleaned better but for San Francisco seems acceptable. The room had a pair of very soft robes but a little surprised that there were no slippers. The electric shades were ok, not completely black out. The sofa felt very lived in, so I did put a towel down when sitting on it. It was comfortable just looked dirty. The room would have benefited from an additional chair for the desk so two people could sit together. The lounge chair in the main bedroom also would have benefited if there was an ottoman. I really liked that the floor to ceiling windows could be opened even if it was a slight crack. The bed was comfy and I did sleep well but the inside discolored comforter needed to be completely replaced. Thankfully the bed sheets and pillow cases were very clean. The decor if I could call the two cheap wall art pieces that, were sorely dated. The wood grain furniture felt like it was stuck in the 90s and early 2000s. Even the metal glass coffee table that divided in two pieces just screams old. Overall, really great views and wonderful location in the city but not nearly worth the Grand in its namesake. Ok for short stays but still very disappointing.

As always when visiting San Francisco, I stayed at the Grand Hyatt on the side of Union Square. Its location is perfect, being a ten minute walk to the Moscone Centre or energetic twenty minutes to Pier 39. It’s also close to the start of the cable car line. The rooms are consistently good and the gym overlooks Union Square. Breakfast is good and reason value by San Francisco hotel standards - far better than the Hilton!

This hotel is cozy and comfortable. I felt safe and well taking care of. The Staff is really great, helpful and friendly.

Staff were the best part of this hotel. The hotel itself needs serious updates and replacement. Location is also great.