Zadun, a Ritz-Carlton Reserve

Anniversary trip. The dedicated concierge service was outstanding. Needs were anticipated and there were incredible touches that weren’t requested. Rose petals and champagne with turndown service. Plunge pool pre-heated. Our room was wonderful. Incredible view, very comfortable, thoughtful indoor/outdoor design. Property design was great. Common areas, restaurants, pools, fitness center were all top notch. At the end of our stay, our concierge worked with a local pharmacy to get some respiratory therapies delivered. Above and beyond level of service. Lifetime Titanium Bonvoy member - best Marriott stay we have ever experienced!

A true quiet luxury spot where experiences go beyond expectations. I cannot describe what you will truly experience in the resort but you will nevere want to leave. We came from Paris it was a long trip but was totally worth it. once you arrive the view are breathetaking. The different amenities of the hotel make your trip complete and the staff is the most exceptional part of the experience. every single smile, attention, gift is priceless. The full time dedicated buttler is the cherry on the cake. Do not miss the bar with its incredible architecture. Every room is crafted in raw and beautiful materials. Absolutely stunning!!

Stayed mid-July and it was HOT! Our visit timing was planned for a birthday celebration. I would likely not travel to this location mid-summer again. That being said, it’s a wonderful hotel. Excellent service, beautiful views, delicious food. Probably the best room we’ve ever experienced at a Marriott property. Minus 1 star as it has 2 pools - an adults only pool and a family pool. The entire adults-only pool & bar/restaurant area was closed during our stay. We did communicate with the concierge prior to our stay regarding activities & amenities and the closure was not brought to our attention until we arrived at check-in.

Zadún is hands down the best resort we’ve ever stayed at. The setting is gorgeous, the rooms are beautiful, and everything feels private and peaceful. The staff were incredible — friendly, attentive, and genuinely made us feel cared for. Our butler especially went above and beyond. The food was excellent too — fresh, flavorful, and memorable. Honestly, everything about the stay felt special. We left already talking about when we could come back.

Our resort stay got off to a disastrous start. The first day's transportation didn't arrive as promised, forcing us to walk to our dinner reservation. The second day brought more frustration, with housekeeping ignoring our specified room service hours and the Tosoani staff pushing for an earlier breakfast time. The evening was marred by a screaming child next door, which put a damper on our anniversary celebration. I'm extremely frustrated with my stay at this resort and I'm eager to check out.