Condado Vanderbilt Hotel

A hotel that tries, but fails at this price point. Kind staff, but a tired property, and a team that seems to regularly trip up - missed orders, forgotten housekeeping, and poor food. Ultimately elements that can be overlooked on a budget, but for $1k+ a night, the Condado Vanderbilt has seen better days. A shame — wouldn’t return.

I attended a conference back in 2015 at a nearby hotel, which was fully-booked by the time I got around to making a rez. The Condado Vanderbilt was not listed as one of the conference's spillover hotels but, after a little hunt, I booked it since it was nearby. To say that I was thrilled, even overwhelmed, is an understatement. It was priced the same as the conference hotel rate. And I wrote a *glowing* review here at the time. But after my experience, I always told my wife that I wanted to go back and take her. This past week, I finally did. I want to thank Pablo for treating us so beautifully and giving us the perfect suite. And I want to give a shout out to Kevin, who was our favorite pool and beach boy. But everyone on the staff was so wonderful and gracious. And the hotel itself is absolutely a jewel. Our vacation was perfect. And my wife now loves the hotel as much as I do! <3

Just returned from a mother-daughter three night stay at this fabulous hotel. The Condado Vanderbilt is the place to stay for a wonderful, relaxing yet fun-filled time. It is simply beautiful. Everything you need is right here! The stunning lobby where you will be greeted upon check -in with friendly smiles and chilled champagne, immaculate and lovely rooms (our ocean view suite was amazing) , several pool areas with comfy lounges and the nicest attendants who will happily set you up (and then move you again to follow the sun if desired), or bring drinks and snacks, and a variety of restaurants serving fresh and delicious meals or cocktails also by the sweetest people! Having breakfast or lunch outdoors at Olas is lovely. They also make the very best pina coladas you can’t miss! STK restaurant was lively and had excellent choices. Tacos and Tequila is a waterfront gem , but best of all was dinner at the incredible 1919. This is a treat that is not to be missed. It was an amazing dinner experience. The hotel setting is gorgeous and the property is meticulously cared for. Each staff member greets you with a smile and warmth. The housekeeping is top-notch and we appreciated the turn-down service and extra care in keeping the suite so clean and stocked each day. Thank you to everyone at the Condado Vanderbilt, and particularly to JuanCarlo Vazquez, Director of Operations, for making our stay so memorable. You all show how pride in your work benefits everyone! This was my family’s fourth visit here over several years and we will most definitely return! I recommend it to everyone!

Fantastic trip from start to finish. Special shout out to the concierge team for making this a memorable experience. Great activities geared towards the kids. Fantastic beach. A++++ service always.

My husband and I are experienced travelers. We have been to many different countries and parts of the Caribbean. This hotel was not the luxury that the price tag leads you to believe it is. I don't know if it was because it was over the New Year's Weekend, but we were not impressed. I will say that most of the staff we encountered were very kind and pleasant. It felt more like a management problem than anything else. Check-In: We were unable to check in to our room until after 5:00 PM, which I think is a major problem considering we spent $800/night. We had to argue to be compensated for this, but overall, they did make it right, so I will give credit for that. While we waited, we went to the Mexican Restaurant. Big Mistake. Do not waste your time here. My 5-year-old could make a better margarita if I asked her to over this premade mix. The food was not good either. The housekeeping, in my opinion, was the biggest problem here. We got back up to the room one day around 4:30, and the room had yet to be cleaned. Again! They told me that the service is through 6 pm. 6 PM! Who wants their room cleaned at 6 PM?! I've never heard of that. We also had a huge hair clump left in the shower after housekeeping left one day. (Presuming that it came out of the drain, it was disgusting!) The Breakfast Place is a mess. I'm guessing everyone here books with Amex or Chase and therefore gets the free breakfast. There is only one place to eat, and by 9 AM, there is a line out the door. The buffet had little left, so if you want a decent selection, then make sure you head there before 9. The pool deck was nice, but if you don't sit down towards one end of the pool, you won't get any sun until later in the morning/afternoon. I think his name was Miguel (if not Miguel, then it was definitely something with an M). He was incredible and always remembered everyone's name. He was a positive to this hotel and should be complimented. Overall, I'm sure this is a nicer hotel compared to many others in the area. It just didn't sit well with me that we were spending so much money for such inconsistent service. I would NOT recommend traveling during a holiday... maybe that was the biggest problem.