Condado Vanderbilt Hotel

Our stay at the Condado Vanderbilt Hotel had its highs and a few frustrations, depending on what you’re looking for in a Puerto Rico getaway. The hotel itself is undeniably beautiful—historic, elegant, and very formal in its overall feel. It has a classic charm that sets it apart from more modern resorts. The rooms are on the smaller side, but that didn’t impact us much since we didn’t spend a lot of time in them. One of the biggest highlights was the location. It’s perfectly situated within walking distance to many great restaurants, which made it incredibly convenient to explore the area without needing transportation. We tried both the adult pool and the main pool areas. While the adult pool was quiet and relaxing, we found ourselves gravitating toward the main pool. Having access to the menu at Olas made a big difference, as it offered more variety compared to Tacos & Tequila. The drink selection also seemed better at the main pool, which added to the experience. Where the hotel fell short for us was service—especially at the pools. The staff were friendly and pleasant, but actually getting service was a challenge. We often had to track someone down just to place an order, and at one point, we waited nearly two hours before we could even order drinks. While we understand the laid-back “island time” pace, we expected a higher level of attentiveness from a property of this caliber. It’s also worth noting that this is not a true five-star experience. If you’re specifically seeking a luxury, high-touch five-star resort, this may not meet those expectations. Additionally, during the weekend, the hotel felt a bit lacking in atmosphere. We ended up heading to nearby spots for a livelier scene with music, dancing, and casino options. Overall, this is a great choice if you’re looking for a quiet, relaxing stay in an elegant setting with an excellent location. Just don’t expect a vibrant nightlife or consistently prompt service.

Booked a two bedroom suite on the top floor, only half the room was ready on time. Sliders didn’t lock, exhaust ducts in the bathrooms were clogged with dirt. Needed to call housekeepers to empty trash and replace towels. Housekeeping showed up at 9:30 pm twice. My cc was charged 3 times for the same fee, room keys didn’t work the first two times and the food is only average . For a 5 star hotel supposedly not impressed.

Not a five star hotel. Inconsistent, overpriced, and ripped off (overcharged my credit card at the boutique by $60, realized it after hotel checkout). The pros are the location and the staff are very pleasant and we loved Tacos and Tequilla (Javier was terrific) but the room was very dirty, housekeeping had not put any soap or shampoo or any items in the bath, the bed was uncomfortable and the a/c was broken and the room was terrible humid and hot. Really not worth the price and should not be in Amex fine hotels and resorts I agree with the other negative reviews that reflect similar issues

Stayed here after our cruise was finished. Lovely hotel with great staff. Close to airport. Left my eyeglasses in the room and they promptly mailed them to me. Will stay here again.

Great service, awesome location, historic site