This place was amazing. We had an oceanfront suite which includes two balconies and believe me, the views did not disappoint. The oceanfront rooms come with your very own butler to assist you with reservations, excursions, special requests, questions, etc. Our butler Alan was fantastic. He checked in with us each morning and was available to us each day...he even delivered umbrellas to us one day when we were venturing out in the rain. Exceptional service. Twice daily room service was a very nice touch. Who doesn't love a good room refresh and turndown service while out to dinner?? It's not a swimming beach but there is one within walking distance. The pools were amazing. The main pool area had bubbler chairs in the shallow and nearby was the infinity pool overlooking the ocean which was sublime to spend time in. On the other side of the resort was a much smaller adults only pool but honestly, given the price point of this property kids were far and few between. Service at the pool is top notch. You select your chaise chairs and they bring over not only towels but pool chair covers which was a lovely touch. Don't forget to tip these guys, they work really hard! Plenty of chairs at the pool so none of that putting towels out at 8 a.m. to save a chair. We usually went to the pool between 10-11 and there were easily 50 chairs still available. Drink service in the pool area was great too but be prepared to spend about $20 per cocktail. We had breakfast at Ocean Ola one day and it was very good. We ordered ala carte as the buffet is $50 per and honestly, neither of us could eat that much food. We had mother's day brunch at 1919 and although it was quite pricey it was an amazing experience (except for a couple of whiney women who complained that their table wasn't offering them a good enough view of the ocean). The Vanderbilt staff handled the situation with perfect care and resolved things very quickly. The buffet was amazing! Everything from a lovely raw bar with king crab legs and shrimp to oysters. Plenty of salads, breads, fruits, pancakes, desserts and so much more. On top of all that each person can order one ala carte entree (think lamb chops, steaks, pastas and on and on). The food, the service, the view, and the ambiance were all on point. Well done! We will definitely be back. Don't hesitate, just book it! :-)

Very attentive staff and helpful with knowledge of the area and where to go. The front desk staff (Gina and Denise) made sure we were satisfied with the room and allowed us to change rooms to be closer to the rest is our party. The restaurant staff (Mei-ling and Dennis) were attentive and Dennis made great omelet,

I absolutely have no complaints. This is NOT a hotel located on the side of Puerto Rico with a swimming beach. So don't expect it. However, the ocean views are awesome, and from the infinity pool, the view is just lovely. Since the price point of the hotel is what it is very limited on children and that is a plus. You are in walking distance of a casino and the restaurants and lounges were great. Great service and very friendly staff. I was able to relax and felt very comfortable during my stay.

Very well taken care of!!! Loved the hotel and the amenities!!! Staff were extremely helpful and accommodating to our needs. Restaurants and bars inside were quite pricey though, so finding some areas around in walking distance wasn't a bad idea, but would definitely stay here again!!!!

Writing this review now, but our stay was two months ago. This was our 4th time staying here and it was absolutely wonderful. The hotel and grounds are beautiful as ever and the friendly attentive service is unmatched. We had an issue with a smell in our room and the manager, Luis, took great care ensuring we were quickly moved into a different room. My dad joined us on this trip, his first time, and he was so impressed with all the Vanderbilt had to offer. He came to help watch our 9 month old daughter which worked out so well. The staff was very accommodating to her needs - they had a high chair and beautiful crib ready for us in the room. We stayed in a Biltmore Suite and it was perfect for 2 adults and one baby. We could relax in the living room or on the balcony while she slept in the bedroom, then we quietly wheeled her into the living room when it was time for us to sleep in the bedroom. My dad stayed in the older ‘heritage’ rooms which we had never seen and it was absolutely beautiful! Great decor and perfect layout - coffee bar, large closet, marble bathroom. The only thing they could improve upon is turning the music down by the family pool. The clientele (young kids, quiet couples and older adults) did not seem interested in heavy bass. Nonetheless, we can’t wait to come back again!