Hotel El Convento

Juan Rivera. Excellent service for morning breakfast all week. Very respectful and quick. Highly recommended. We really enjoyed ourselves at the El Convento Hotel in Old San Juan, Puerto Rico. We would definitely stay here again.

We have experienced several of the group “Small Luxury Hotels of the World” and the experiences were gorgeous, the hotels were meticulous, with attention to every detail including food. We chose the Hotel El Convento, San Juan, Puerto Rico because it is listed as a member of “Small Luxury Hotels of the World”. This is not a “luxury” hotel and should not claim itself to be such. This hotel requires being shut down for a complete overhaul . It is tired, worn, sticky dirty, and feels uncared for in the worst way. There are huge cracked paint peels, lopsided stained and very dusty trellis encompassing the dining areas, smelly, dirty restrooms off the bar/dining room, tired sticky passageway doors, suite doors, outdated inexpensive toilets and faucets……and the list goes on. Yes, our suite had been modernized but the light switch/plug covers are patched and uneven, the air conditioner very noisy, the shower not draining properly, and there was no hot water the day we arrived. As we sit here on the veranda, there is a workman jackhammering intermittently on the wall in the open bar/dining area which has been torn down. We are still awaiting our room to be cleaned …it is after 4 P.M………

I spent Christmas Eve dinner with my family and Luis was our server. He was super friendly and made our experience even better!

Great service in the restaurant. Luis was excellent wait staff. He is first class. He made the lunch very enjoyable. Next time I will ask for him again.

We stayed 4 nights, on the positive the joy in staying in a treasured property with such history, each morning was a joy to walk down the cloistered corridor and soak it all up. The room was small, as to be expected and modern. The reception staff were friendly and lovely. We dined in the restaurant twice and found the service to be very attentive The residents lounge was a nice respite to return to escape the afternoon sun. On the negative, we booked a room with breakfast and were issued vouchers for bacon and eggs, on the first morning we only wanted fruit, we were told that our voucher would not pay for that and we would have to pay the price of a plate of fruit. We swapped our bacon and eggs voucher for a continental breakfast voucher for the following days. For a luxury hotel this is a restrictive way to offer an inclusive breakfast, more in keeping with a motel. Housekeeping was very late, we leave our room in the morning and return at 5pm to find our rooms had not been cleaned. The hotel was not full Again not the standard I would expect. This is an expensive hotel but one that is not delivering on the basic amenities