Royal Hotel Sanremo

The hotel is beautiful, as are the staff and the area. Everything was outstanding. 10/10 for whoever employs these people. We’d have spent much more money and the atmosphere would have been great at the bar, but it was always empty because it was a rip off. I like spending money but resent being taken advantage of. Same at the pool. Don’t eat or Drink here. Walk down the steps to eat and drink at Maona. Go meet Tony Michele and the family. Amazing value for money down there. Spiteful drink prices forced us down there. We are glad they did.

This is a lovely art deco Hotel, in front of the beach, with a lovely salt water pool, and adequate rooms. However, the bathrooms are very small there is nowhere to put your toiletries and there is only one sink. There is a coffee machine in the room, but you are only given two capsules. I have to ask for more there are no teas and just one selection of green tea. Breakfast is poor. We have stayed at many 5* hotels and even three and four star hotels where the breakfast is much better. In addition to this at 10:30 exactly, and this is EXACTLY!! everything is taken away without you being told the buffet is finishing. The man cooking the omelettes and eggs disappears. They should tell you that breakfast access finishes at 10:20, so you have 10 minutes to get some food…not at 10:30. The waiters seemed preoccupied and coffee took 10 minutes to reach our table. And again at many 5* hotels it stops at 11 am. The beach they have is expensive and crowded. They tell you that they have all their beds in the second row fully booked, they cost €40 but not one person is in their bed and we have had to pay to sit in the fifth line. Lastly, we explained to the reception team that we sat in a police station for six hours yesterday reporting a theft not associated with the Hotel. 6 hours so we were unable to spend any time in the hotel yesterday. We explained this to the reception team… they looked sympathetic!…and our flight is 10 pm tonight… but they would not allow any late checkout at all and told us that the room was occupied that afternoon. We find it hard to believe, especially as it’s such a large hotel and breakfast was in no way full. All in all not the experience we expected from such a beautiful hotel.

Our second stay here about a year after our first stay. It is a fantastic hotel experience. Old world elegance, fantastic staff, a lovely town a short walk away and the Mediterranean just down the hill from the hotel. I cannot recommend this hotel enough.

Magnificent setting, spectacular spaces, stellar architecture, art throughout, divine sea views and swimming in the large salt water pool. Outstanding breakfast, the fine Coralina lunch, tasteful comfort. Sweet staff. Perfection.

This hotel doesn’t care about correcting mistakes they have made. We can’t recommend anyone to stay here if they are not even interested to compensate for putting their guests in emergency rooms and causing serious emotional trauma to 8 years old girls. Continue reading to find out what happened and their limitless arrogance and disdain towards their guests. We would like to mentioned Paola Russo at the hotel as someone who have been a good contact for us at the hotel. This is not a criticism of her, but rather the hotel management lack of care for their guests. My wife, who has had severe dairy and gluten allergies for over 30 years, explicitly informed the breakfast chef (a new face for us) of her dietary requirements for a plain omelet: absolutely no milk protein, butter, or cheese, and no gluten. This was a repeat of instructions successfully given to a different, older chef on previous days with no problems so we had no reason to believe it would be a problem this day. Approximately halfway through eating her omelet, my wife discovered it contained cheese. Upon confronting the chef who prepared it, he unequivocally and falsely stated that she had requested cheese. The immediate consequence came within 60 seconds: a severe allergic reaction, including swollen lips and pre-stages of anaphylactic shock. The ambulance arrived and she was rushed to the hospital where she stayed under intense medical supervision for the entire day. Our 8-year-old daughter witnessed this entire distressing event and was understandably upset and crying, effectively ruining our day. Her symptoms (swollen lips and problems with her throat) persisted the entire day. Even after leaving the hospital, my wife’s illness persisted during our subsequent travels the following week. Our ask for compensation was 3.900 Euros - exactly equivalent to the money we have paid the hotel for our rooms (excluding our food and beverages on our stay) and 1 day of lost income for us both. To add insult to injury with the claim, the hotel’s insurance company demanded that we also hired a lawyer (which is not free) that we disregarded. Now 9 months later their insurance company wired us 800 Euros in total compensation. Now 10 months after the incident with no further compensation I think it is time to warn other guests which is why you can now read this review.