Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian

We stayed at Hotel Maria Cristina for four nights and could not have asked for a more attentive staff or more beautiful rooms. The three rooms our family of four adults stayed in were clean, spacious and in excellent working order. Our supplies including water, cotton wipes, tooth paste, soap, towels were always replenished prior to request. The entire front desk staff and concierge went above and beyond in making our stay enjoyable. They were very patient in explaining everything in detail from shops, restaurants to the hike from San Sebastián to Pasaia. Trust them when they say the hike is clearly marked! They were right, we did not get lost and it only took two hours and half to get to the ferry!! Thank you all for making this family vacation the best!!!!

We stayed at Hotel Maria Cristina (San Sebastián) in August 2025. At check-in I tentatively agreed to an upgrade. As an Ambassador Elite member, I typically receive upgrades if available (and one clearly was). The hotel informed me that these benefits did not apply there, so I reluctantly agreed to pay the ~$4,100 USD upgrade fee. Before a room was even assigned, I immediately contacted my Marriott Personal Ambassador to request the fee be waived. She responded right away in writing: “I took the liberty of speaking with my colleagues at the Front Desk and I’ve asked him to waive any upgrade charges. My sincerest apologies for the confusion.” Despite this assurance, the fees were charged in full. When I raised the issue, Marriott leadership declined to refund me and instead offered points worth far less than the charges. Even after escalating through American Express, and emailing Marriott’s executive team (who never responded), the charge remained. The property itself is beautiful and the onsite staff were professional, but Marriott’s unwillingness to stand behind its own written commitment has seriously damaged my trust in the brand. Guests should be aware that Marriott may not honor assurances given in writing.

From the very start a warm welcome all hotel staff from start to finish very helpful and efficient. Hotel room immaculate comfortable and little gifts a delight. Breakfast so much choice and waiting staff very friendly and attentive to your needs. All in all a wonderful stay adding to our vacation x.

I booked a river view room and what I saw were metal hoardings blocking my view. Unbelievable. I cannot imagine what type of service this reputable hotel gives.

I visited San Sebastian with my wife for three days. My experience was magnificent at Hotel Maria Cristina. The hotel’s location is ideal, with the old town being only at a 5-10 min. walk. The facility looks like a palace inside and out. The breakfast buffet was very diverse and exquisite. I had the opportunity to use the gym facilities, and they were great. During our stay we had a few personal mishaps that occurred, and the hotel staff, particularly the general manager, Mr. Uribe, gave the extra mile. He was very helpful in solving our issues. The room was very spacious, with a very comfortable bed and an ample in suite bathroom. I was impressed with their customer service, and will come back to stay here with my entire family.