NH Collection Plaza Santiago

I ammdisappointed with my stay at this hotel, which falls far short of the standards, facilities, and service quality one would reasonably expect from its declared category.I booked and paid for a superior room, yet upon arrival I was informed that the room was not available. I was accommodated in an inferior, cheaper room, but no refund or price adjustment was offered for the difference. The front desk staff are inattentive and unhelpful. Phone calls are simply not answered — and this also applies to the restaurant, room service, and housekeeping. If you need anything at all, you are effectively forced to go in person and chase it yourself. The hotel also suffers from serious comfort issues. The lobby has an overpowering and unpleasant smell of insecticide and citronella, while other areas of the hotel have a noticeable sewage odour.The only positive aspect worth mentioning is the excellent location, with good shops and commercial areas nearby. Overall, this is not a 5-star hotel. At best, it offers a 3-star service experience. I do not intend to return, and I would strongly discourage anyone seeking genuine five-star comfort and service from choosing this hotel.

The person who checked me out (Miguel?) was friendly. Other than him, the staff were UNfriendly, many spoke little English, the food in the restaurant was AWFUL, and the rooms had zero character. No art, no rugs, the furniture was all white and a bit worn… I felt like I was in a mental institution, not an upscale hotel.

Spacious rooms but that’s there it ends. Unclean rooms, poor service at the bar, and an insanely overpriced breakfast buffet.

very comfortable. the room is very clean. The hotel is located in safe area and useful because of the next of a super market "Jumbo".

Excellent location close to shops, restaurants and public transit. Very quiet with a really good restaurant. The bar is average,