The Ritz-Carlton Sanya, Yalong Bay

We spent a wonderful week at Ritz Carlton Yalong Bay. Special thanks to Tatyana, who helped us a lot as from the beginning to feel comfortable, arrange things and find the best day trips. Her kindness and support was extremely helpful! Our room had a beautiful view of the sea, was extremely nice, spacious, comfortable & stylish. Breakfast was delicious and as of great variety. We usually chose from the plenty of tasty Chinese food. For dinner we liked the Chinese restaurant the most. The Cantonese duck was the most tasty. Pool area is huge and beautiful. Beach in front of the hotel is only for sun beds but not for swimming. However, a 100 m away there is a designated area for swimming. We made several day trips to tropical forest areas (Yalong Forest Park, Yanoda Rainforest Park), Nanshan Temple Complex, Sanya City with the First (night) Market, Wuzhizhou Island, etc.. All were adventures and very interesting. You need to prepare yourself with a good translator app as to find English speaker people is challenging. Downloading Alipay is also recommended, everyone uses it for payment. On the other hand if you are well prepared and like adventure, you will enjoy exploring this beautiful island.

Another stop of our 3 weeks tour of china On Hainan island , sanya is,a resort beach First we got contacted before arrival , by a member of hospitality team , Allison , She arranged for us a great upgrade with Seaview and terrace This hotel is magnificent and the staff is extremely attentive After a,day ( we stayed 5 days ) mostly all greeted us by name My companion went daily to yoga or taichi Or special health club assistant Food is great , room service impeccable And Allison is a whatsapp away , if needed Also you get free WiFi and on this island you can connect to whatsapp and gmail

Superb hotel in a lovely tropical location. All staff were as warm as the weather. We loved having cocktails by the pool during our 4 night stay there. Sofia restaurant was really delicious as well.

As a Marriott Ambassador member for nearly 10 years, I am extremely disappointed with my stay at The Ritz-Carlton Sanya. I have stayed here several times over the years and previously found the property acceptable, but sadly, not anymore. Frankly, I am surprised Marriott continues to allow the Ritz-Carlton brand on this property, especially if it is indeed Marriott-managed. Property & Condition The hotel feels tired and neglected. It is obvious the owners are not reinvesting, and the property is simply being milked. The beach, once enjoyable for swimming, is now badly eroded with rocks and stones. What was once great for body surfing is now unsafe. Service & Staff Since arrival, I have not met a single staff member who speaks English. Every interaction has been through translation apps. While this may work at a mid-tier property, for a Ritz-Carlton it is completely unacceptable. Hospitality should be about warmth and connection—here it feels robotic and distant. Check-in was another low point: I arrived late at night, the receptionist had her head on the desk, popped up when I approached, and said simply “passport.” No greeting, no welcome, no acknowledgment of my Ambassador status, and certainly no warmth. I was handed my key and pointed toward the elevator. No welcome amenity in the room either, which is standard at this level. Club Lounge & Dining I booked the Club Level expecting Ritz-Carlton standards. Instead, I found the food and beverage offerings mediocre, with limited selections. Drinks are kept in a tiny, dorm-style refrigerator with a broken door—everything is warm. This is embarrassing for a property of this brand. At breakfast, scrambled eggs required multiple attempts via translation apps before staff finally understood. A simple bilingual menu in English and Mandarin would solve this instantly. On another morning, when I asked for more orange juice, the server picked up my half-full glass to “see what it was,” then placed it back on the table. This is not luxury service. Value I am spending over 11,000 RMB for three nights, and the experience is nowhere near worth it. The property is overpriced, under serviced, and simply not representative of the Ritz-Carlton or Marriott standards. Final Observation I am not trying to critique for the sake of being critical—I am observing, and I hope someone in Marriott leadership cares. On property, unfortunately, it feels like nobody does. For foreigners seeking a luxury Ritz-Carlton experience, this is not the place. It is overpriced, poorly serviced, unimpressive, and fails to live up to the brand.

Beautiful hotel, the staff were super friendly and attentive and the food was fabulous. Got to talk to the head chef Stuart, attention is o detail seems to be a speciality at the hotel, we will definitely be back in the near future. The gardens were a real feature on the restaurant terrace with a welcome breeze