W Scottsdale

Less than 1 star, if possible. Save your money—there are plenty of newer venues that are far nicer and more professional. Our group of 11 women was in Scottsdale for a bachelorette trip. Compared to some of the rowdier bachelor groups nearby, we were calm, respectful, and fully capable of handling ourselves in a rooftop club environment (we’re from Miami, after all). Yet we were removed from the venue for the reason of someone being “visually intoxicated” simply for leaning on another friend’s shoulder. Meanwhile, where was security when we requested assistance with a nearby bachelor party that was harassing us—grabbing at us and even trying to take our bottles? That concern was dismissed. What makes this worse is the timing: only 20 minutes earlier, our server told us she was leaving and asked if she could close out our tab. When management arrived to remove one of our group members, bussers simultaneously began clearing out our bottles, even though we still had hours left with our table. It’s hard not to see this as intentional. The booking coordinator was also unprofessional. When I asked about a pre-ordered bottle, her response was, “What bottle?”—only for it to show up 20 minutes later. This felt careless at best and dishonest at worst. Yes, Arizona law allows private businesses to refuse service, but removing a guest for sitting with her head on a friend’s shoulder, while ignoring actual harassment from another group, is unacceptable. Overall, our group felt disrespected, dismissed, and taken advantage of. I strongly recommend choosing another venue.

ABSOLUTELY UNSANITARY AND CHEAP HOTEL ENERGY. I'm sorry but the person who serviced us at the start of the trip was not experienced enough to handle what was given. The hotel had no AC in the corner room that I paid extra for, and the rep claimed it was hot bc we had the curtains opened and all the rooms on that side were hot, but I've stayed in the penthouse on that side before and it was perfectly fine. He is a liar. We were forced to move to a smaller room (with only $75 "Credits") on the ground level after overpaying for the room. This room was valued over $500 LESS than what we paid for. The floor room was not nice at all, but we settled for it. Only to discover, there was a massive PEE STAIN on my bed from the previous guest. I am so disgusted. Absolutely disgusted. Not only that, the rep we had claimed the W was not a part of the Marriott chain, therefore we were unable to upgrade our room(so he downgraded us). So disgusted after spending over $2k on 3 nights. Our massages were below sub par. Not professional at all. The best part about this hotel was the doorman. That's all.

The best experience in my life. I love the housekeeper who kept my room clean throughout my stay. What I most appreciate about this hotel is their hospitality. A W hotel worker name Joe, was quick and always polite while bring up my request. I recommend to come here!!

We stayed in a suite at W Scottsdale for a five-day birthday/annual girls trip and were genuinely disappointed. The property did not live up to the W brand or price point. The Good: - The valet staff and Khayla at check in were attentive and exceeded expectations. The Not So Good: - Lights weren’t working in our room. - Blankets had holes, and there was a disturbing red, blood-like stain on the ceiling - TV stopped working twice and needed a repair - Pool looked nice but was nearly empty yet every chair was covered in dirty towels so we couldn’t relax there - Housekeeping loitered and chatted in the hallway but didn’t clean our room until after 2:30pm each day - Furniture in suite was dirty especially the ottoman which was filthy - Bathroom door was broken Overall, the room and service felt neglected. Pretty disappointing to stay at a W property and have a Motel 6 experience.

I checked in during the hottest time of the year in Arizona, but the hotel made us feel truly welcomed and excited. The staff were always friendly and quick to help with anything we needed. Even though the hotel is over 17 years old, it’s very well kept. I was happily upgraded to a two-bedroom residence suite when I arrived. I’d definitely recommend this place to other Bonvoy members