W Scottsdale

This place is overpriced, unclean, unsafe, has low level staff, no real amenities and definitely not worth any of your money. Go to a real 5-star hotel instead of this dump!

Our group of 19 booked two tables (not cabanas) by the pool on a Saturday, and it was a blast. Great music, friendly (and yes, hot) servers, and solid service all around. Even the lobby staff were welcoming, so don’t be shy about showing up pool-ready. Now, two major ball-breakers: 1️⃣ The price tag. The two tables came with a $3,000 minimum spend, and nothing is included, not even a token appetizer or “thanks for keeping the Scottsdale economy booming.” Bottles start around $500, and while the ice, mixers, and cups kept flowing, the value definitely didn’t. 2️⃣ The pool temperature. It’s NOT HEATED!! Even on a sunny October day, the water was cold. This is really a significant detail that we expected based on the cost. The pool is not even that big. For the algorithm: this place is not kid-friendly on Saturdays,

If I could give this place zero stars, I would. I’ve never experienced such ridiculous and inconsistent treatment in my life. I was forced to check my hat for $10 because I “wasn’t a guest,” only to walk inside and see the place packed with people wearing backwards hats everywhere. So much for consistency. The security guards here are an absolute joke — rude, arrogant, and clearly more interested in flexing power than providing any kind of guest experience. They acted like complete douchebags and made the entire vibe hostile from the moment I arrived. Between the pointless policies, the obvious double standards, and the obnoxious staff, this is hands-down one of the worst hospitality experiences I’ve ever had. Save yourself the money and the headache — plenty of better spots in Scottsdale that won’t treat you like garbage.

Less than 1 star, if possible. Save your money—there are plenty of newer venues that are far nicer and more professional. Our group of 11 women was in Scottsdale for a bachelorette trip. Compared to some of the rowdier bachelor groups nearby, we were calm, respectful, and fully capable of handling ourselves in a rooftop club environment (we’re from Miami, after all). Yet we were removed from the venue for the reason of someone being “visually intoxicated” simply for leaning on another friend’s shoulder. Meanwhile, where was security when we requested assistance with a nearby bachelor party that was harassing us—grabbing at us and even trying to take our bottles? That concern was dismissed. What makes this worse is the timing: only 20 minutes earlier, our server told us she was leaving and asked if she could close out our tab. When management arrived to remove one of our group members, bussers simultaneously began clearing out our bottles, even though we still had hours left with our table. It’s hard not to see this as intentional. The booking coordinator was also unprofessional. When I asked about a pre-ordered bottle, her response was, “What bottle?”—only for it to show up 20 minutes later. This felt careless at best and dishonest at worst. Yes, Arizona law allows private businesses to refuse service, but removing a guest for sitting with her head on a friend’s shoulder, while ignoring actual harassment from another group, is unacceptable. Overall, our group felt disrespected, dismissed, and taken advantage of. I strongly recommend choosing another venue.

ABSOLUTELY UNSANITARY AND CHEAP HOTEL ENERGY. I'm sorry but the person who serviced us at the start of the trip was not experienced enough to handle what was given. The hotel had no AC in the corner room that I paid extra for, and the rep claimed it was hot bc we had the curtains opened and all the rooms on that side were hot, but I've stayed in the penthouse on that side before and it was perfectly fine. He is a liar. We were forced to move to a smaller room (with only $75 "Credits") on the ground level after overpaying for the room. This room was valued over $500 LESS than what we paid for. The floor room was not nice at all, but we settled for it. Only to discover, there was a massive PEE STAIN on my bed from the previous guest. I am so disgusted. Absolutely disgusted. Not only that, the rep we had claimed the W was not a part of the Marriott chain, therefore we were unable to upgrade our room(so he downgraded us). So disgusted after spending over $2k on 3 nights. Our massages were below sub par. Not professional at all. The best part about this hotel was the doorman. That's all.