Alexis Royal Sonesta Hotel Seattle

100% recommend this hotel. We only stayed one night before a cruise and the hotel and staff were wonderful. The front desk gentleman (2) were very professional and courteous with making sure my request was met. The bellmen were also very accommodating as we were early for check-in and wanted to walk around the city and then we had time after our checkout and needed to leave our luggage as well. On our way to the cruise, the bellman ordered us a minivan taxi to accommodate us and all our luggage. The coffee shop next door (separate entrance) was really good, top ten lattes I have had. We ate at the restaurant on site for dinner and it was about a 6/10. potstickers were closer to a 4/10. The hotel is a great location to walk to places. About 10 minutes to Pike Place/ Pier 57/Gum wall and about 10 minutes to Pioneer Square area, both worth seeing. The rooms are large and very comfortable beds, noise was very low from the outside and bathrooms are also a generous size. I would definitely stay here again if in town.

Check in was a cluster, we did arrive early but waited quite some time. The room was nicely appointed and the beds were excellent. We thought the location was excellent, and the staff were friendly.

So we stayed two nights at the Alexis Sonesta, and we were not wowed. The first thing that un-wowed us came when we checked in. We arrived around 12:30 and were told that there were no rooms that had been cleaned yet, but that we could come back in an hour and they'd check us in. Fair enough - we dropped our bags off and went out for lunch. We got back around an hour and a half later and were told that they'd have something for us in five minutes. We sat down. Twenty minutes or so later, they told us there was a room ready, so we went up to the desk and stood there for another fifteen or so while they tried to figure out whether there were any rooms available or not. Apparently, their high-tech system would tell them that a room had been cleaned and inspected until they tried to check someone into that room. Then it would say that the room still needed to be cleaned. Somehow, they finally confirmed a room had been cleaned and sent us on up to it. In many ways, the room was very nice. It was very spacious and reasonably well appointed. The bed was comfy as were the pillows. There was a sofa across from the TV and a balcony that we looked out on but couldn't access. Although our next-door neighbors could, meaning that we kept the drapes closed just in case. The bathroom was large and the shower was nice, but it suffered from one fatal flaw. A door that is designed not to close. Yes, it has one of those sliding barn-type doors that more or less covers the entrance to the bathroom but does not really close. Call me prim, but I like a bathroom door that closes. What corporate higher-up okayed this idiotic design choice that is completely unnecessary and makes no sense at all? (See photo.) Next morning, we went down to the restaurant - The Bookstore - to get breakfast. If check-in was painful, breakfast was comical. The woman behind the bar did the serving, and she had a habit of asking us if we needed anything, stating that she would get it for us right away, and then immediately forgetting that we'd asked her for anything. My wife asked her for coffee twice. In both cases, she said she'd get it right away, walked over and served other clients, and never brought the coffee. Finally, another server came in, we asked her for coffee and - wonder of wonders - she brought it! I also asked the original server for a cappucino, which she immediately forgot. To her credit, I asked her again and she went and made it. It wasn't a very good cappucino. So, nice room in many ways, but dumb bathroom door, awful check-in, and terrible service in the restaurant. Three stars. Mike sez check it out if you must, but there are probably better places nearby.

Upon our arrival we were greeted by the staff. Check was smooth and the property was clean and amazing. The amenities the property provide are great. All staff were friendly, helpful and attentive to our needs. Absolutely recommend staying here. Location is perfect! In walking distance to shopping, dinning and waterfront.

Nice boutique hotel. 10 minutes walk to Pike Place, although it is an uphill walk. It is also an uphill long walk to Starbucks Reserve, but the good news is that it is downhill walk the other direction. Rooms had a cool design, spacious. I really liked the bath products. There was one rainy morning where the bellman loaned us some umbrellas. That was a huge help. We didn't try breakfast here. We went to Ludi's nearby instead. The only thing about this place I wasn't crazy about was the resort fee. But other than that it was a good hotel. Bellman was helpful in getting us a taxi for the cruise ship.