I tried to book a reservation for Sunday brunch for 13 people for July 28, 2024. I called and left a message on Monday, May 13. No one returned my call. I called again on Wednesday and left another message. Someone finally called me back the next day. I was told I would need to book a private room for $900 and guarantee a minimum food purchase of $1200, the equivalent of more than $160 per person. I asked if the restaurant manager could call me, but they never did. Finally, I called the hotel and asked if the hotel manager could call me, all to no avail. My advice is: Do not try booking a Sunday brunch reservation at this hotel!

We came here for a staycation to swim at the outdoor pool and relax in the sun. For $1000 a night, I would expect a quiet, relaxing, and hospitable stay none of that occurred. The pool is tiny, there were no available chairs, And service was nonexistent. We literally had to swim and stand up to dry off in the sun. The guest room claimed it for people, but two double beds does not fit four. This was such a waste. I would never stay here again, or recommend it to anyone.

After what felt like an eternity of travel, including a grueling 9-day trek that culminated in a bleary-eyed, 3 AM departure from NYC to Seattle, I found myself standing, somewhat disheveled and definitely weary, in the grand lobby of the Four Seasons Hotel Seattle. Now, at 58, I've seen my fair share of hotel lobbies, but there's always something about the Four Seasons that makes me feel like I've stepped into a little slice of luxury. However, my bubble of anticipation was quickly burst by the efficient yet somewhat curt front desk staff who informed me, with an apologetic tilt of the head, that the hotel was fully booked for the weekend. My heart sank. The thought of trudging through Seattle's unseasonably warm 82-degree May weather in search of another hotel was about as appealing as a root canal. But then, a glimmer of hope. The front desk offered me the use of their spa to freshen up. "A spa day wasn't exactly what I had in mind for my arrival," I thought, "but at this point, I'd take a hose down in the back alley if it meant feeling human again." The spa, though described as small, was a well-supplied oasis that seemed to anticipate my every need before I even knew I had it. Enter Jonathan and Sophia, my guardian angels for the day. They welcomed me with such warmth and hospitality, it was as if they were greeting a long-lost friend. They showed me to a locker, provided me with a plush robe that felt like a hug, and offered me full use of the spa facilities. The steam room was a particular delight, enveloping me in a soothing eucalyptus-scented mist that seemed to melt away the stress of travel. As I sipped orange infused water and came back to life, I couldn't help but reflect on the unexpected turn my day had taken. What started as a travel-weary nightmare had transformed into a serene interlude, thanks to the kindness and attentiveness of Jonathan and Sophia. Their acts of hospitality, though seemingly small, were monumental to me. They reminded me of why the Four Seasons is such an esteemed hotel chain, where the quality of service and attention to detail are unparalleled. So, kudos to the Four Seasons Hotel Seattle for employing such extraordinary individuals. Jonathan and Sophia, you are the epitome of what it means to provide exceptional guest service. Your kindness turned a weary traveler's day around, and for that, I am eternally grateful. The Four Seasons may have been fully booked, but in the end, I received the most luxurious and rejuvenating experience without ever stepping foot into a room.

This Hotel is a typical high end, but Biz hotel, but the service level is right up there with the best in the world. 1st time for me in 35 years of Biz travel. The food is also good. The manager must be great. Well done and I will be back. Peter Freedman

Not suitable for a business trip. Woken up at night by a dog left unattended in a nearby room which barked constantly for over an hour. When I asked the front desk, who were pretty unapologetic, they said its allowed and fine for guests to leave animals unattended in their rooms. So great if you want to burn some money giving your beloved pooch a stay in probably the worlds most pretentious kennel, but not suitable for business trips where you need somewhere with a policy more focussed on giving you a restful night's sleep. I should say on my third phone call to the help desk 45 minutes after my initial call their tone changed to be a bit less dismissive and going on about how they are a pet friendly hotel and trying to make me feel like I was some heartless animal hater, and at this point they did say the word sorry for the first time and offer me a different room, but getting out of bed and dressed to pack up everything in your room to move felt event more disruptive.