Hotel 1000 Seattle

My husband and I stayed at this hotel pre cruise. No hot water or tv. Save your money and stay somewhere else. Very disappointing

Our experience at Hotel 1000 was nothing short of spectacular! From the moment we arrived, the service was exceptional. Brian, the gentleman who checked us in, truly went above and beyond. We had arrived early for the start of our honeymoon, and while no rooms were available at that moment, Brian assured us he would do everything possible to accommodate us. True to his word, he called us right after breakfast and had us checked in before we knew it—perfect timing after our exhausting red-eye flight. But that wasn't all! To elevate our stay, Brian also arranged for a delightful bottle of wine and a selection of snacks to be delivered to our room, making us feel like royalty. The restaurant at the hotel was equally fabulous, offering a dining experience that we won't soon forget. We can't wait to return to Seattle and stay at Hotel 1000 again!

I booked the hotel through Hilton for a 4 night stay before a cruise My sister-in-law made q separate reservation, also through Hilton, for a 3 night stay with the same start date. We both have the same last name. My husband and I had no problems checking in. However, my sister-in-law's reservation somehow was screwed up: it was visible in the my sister-in-law's Hilton app and apparently also in the hotel reservation system, but the hotel staff could not access it. My brother and sister-in-law were kept waiting for over an hour before the staff figured out how to check them in. I found out later that evening that what the staff had done to resolve the problem with my sister-in-law's reservation was to make a bogus reservation in MY name. I found this out when I received an email containing a zero bill and went down to the lobby to ask what it was about. The person at the desk apparently assumed that I had made both reservations together, and I clarified that no, the reservations were made at different times by two different people who happened to have the same last name. At the time I was just happy that my relatives were checked in and that the bogus bill was zero, but in retrospect it seems rather strange that they could not handle two different reservations with the same last name and that they would create a fake reservation in a guest's name without informing the guest. Our remaining stay was pleasant with a small problem that my sister-in-law had a minor issue at check-out getting credit for a breakfast that should have been included with the room. However, when my sister-in-law got home and went through her credit card charges she saw that Hotel 1000 had overcharged her by $1702. She had not previously looked carefully at her entire emailed invoice. When she did she discovered a line that was labeled "Refund" but had the $1702 in the "Charges" column. When she called, the hotel admitted it was a mistake and the overcharge was refunded to her credit card, but they did not explain the mistake. A previous reviewer commented "please don't make me question every charge when it should just be done correctly the first time". Yes. But it looks to me that there's something strange going on with the hotel's reservations and billing system and that guests who stay here should double check their bill.

"Eric is an amazing bartender. He has a lot of experience and knowledge about drinks. The drink he made for me called 'Express 75' is highly recommended! He’s friendly and talkative, which really brought life to the quiet atmosphere. Thank you, Eric!"

Impressed beyond words with Heather and the entire staff at Hotel 1000. I called with a personal request to surprise my daughter, who is flying in tonight, and the hotel delivered in every way. The service was impeccable, and they exceeded all expectations. Without a doubt, I’ll stay at Hotel 1000 on my next trip to Seattle. Well done!