W Seattle

Stayed here for two nights for work. I found the front desk staff to be rude and the property to be in poor condition. I used SNAs and was able to get a suite but was told they couldn't give me 4pm late checkout. The food for breakfast was expensive and wasn't very good. No welcome amenity provided for Ambassador Elite members. I had to fight to get breakfast made available to me as a welcome choice. I think there are better options in Seattle and I wouldn't rush back.

Welcoming service and staff. Beautiful design especially with the bar and fire pit/place. Our room was quiet and comfortable; good mattress and shower. One complaint! At a higher end hotel, shouldn't you have better quality toilet paper than a ...Hampton Inn? C'mon guys, step up your quality control in purchasing.

This property is fine with no major complaints but the W brand is supposed to be part of Bonvoy's "luxury" hotels. This did not feel like luxury. It was typical W in many ways - lighting, lobby, upscale bar - but it also had some of the elements that I do not necessarily like especially a staff that seems to be bothered by anything you ask them. It was definitely off-putting when one of the front desk agents threatened that we would be charged $50 if we did not return the umbrella. I understand that guests should return items they borrow but that reminder can come in a friendly way, not as a threat. The valet was also never there when we drove up which was annoying. Lastly, the fitness center was small with old, well worn, and missing equipment - I wonder how much those guests were charged :)

The rooms are nice. The croissants in the breakfast restaurant delicious. Where they fail is picking up your luggage after a Seahawk game. Everyone checked out in the morning, had the bell station hold luggage. After the game all collecting at the same time. I counted 15 people in the lobby waiting on luggage, including a guy frantic he was going to miss his flight….. after waiting 15 minutes. He got his, and I’m still waiting. One bellman to 15+ guests. They should have the General Manager down here getting our luggage. Do better W.

Our group of eight couples booked four rooms at the W Hotel for a stay on 9/6/2025. While the hotel itself was nice and the staff was friendly, the extra fees quickly soured the experience. The room rate was $400 ($450 with taxes and fees), which seemed inflated—likely because of the Seahawks game that weekend. Parking was another frustration. There’s no nearby self-parking, so guests are forced to use the W’s garage. When we arrived, a sandwich board outside advertised overnight parking at $15 less than the $68 listed online. Despite this, valet charged us the full $68. Since we were using Uber during our stay, we had no choice but to leave our cars with valet. The rooms were modern and clean, but the basics were lacking. Each room only had two bath towels—fine for a solo traveler, but inconvenient for couples. The pillows were flat and worn out, and the bed felt old and saggy, leaving several of us with the sense that our feet were higher than our heads. At least one couple in our group seemed to have a newer bed, but the majority agreed that the sleeping setup was poor. The in-room fridge was packed with overpriced drinks and snacks, leaving no space for personal use. Removing anything triggers an automatic charge. After checkout, things got worse. While driving home, I received an invoice showing two valet charges at $68 each, despite the lower rate advertised at check-in. One of the charges was eventually removed after I called, but the other remained. On top of that, we were billed a $28 “destination fee,” which supposedly covered a $14 per-person drink credit and a Ferris wheel ticket offer we received at check-in. It’s essentially a forced bar credit, whether you want it or not. In the end, the W looks great on the surface, but guests should expect to pay at least 25% more than the listed rate once hidden charges are factored in. For the same price point, there are nicer, more transparent hotel options in Seattle.