L'Auberge de Sedona

For loyalty Hilton Honors Diamond members, no matter what your status is, you will never be upgraded to the Cliff hotel rooms with views. This property will never hand out or upgrade you to those rooms with views and will barely acknowledge your status when checking in as a Diamond Hilton member. You will get a complementary continental breakfast and free wifi but that's it. So to be fooled and make the right choice to decide if you want to stay at a SLS property that is affiliated Hilton as they tell you they are sold out but that's not the truth !!! The Hilton app and Amex will not show rooms available but the hotel site will ! This hotel will never offer Cliff rooms with views to Hilton diamond members and It is an unfortunate trend and you will get the same type of treatment at all SLS properties! Be aware and don't be fooled and misled like I feel everytime I stay at a SLS property !!! Stay at the Ambiente by Hyatt and you will have a much much better experience !!!

Erin is super friendly and helpful, we checked in late at night and even switched back and forth between cliff and lodge, she was super patient and nice throughout the entire process. Hotel is apart from the crowded area, highly recommend

The experience did not meet my expectations, a lot of simple details were not well executed for a luxury resort. I would not recommend for future travelers. Long valet wait times in the evening, long wait times for front desk, closed restaurant with no advance warning, etc

Milena and Erin at the front desk were outstanding. They were friendly, professional, and incredibly welcoming. From the moment I arrived, they handled everything efficiently and with care, making the entire experience smooth and stress-free.

PLEASE READ THIS IF YOU ARE THINKING ABOUT GETTING MARRIED AT L’AUBERGE. I got married at L’Auberge this past September. The venue is beautiful, but the management and communication were a complete disaster, and I strongly urge anyone considering this venue to reconsider. The biggest issue happened on my wedding night. Our wedding was scheduled to go until 12am, and throughout planning I repeatedly confirmed that our open bar should run until 12am. Yet at 10pm, in the middle of dancing, I was suddenly told the bar was closing. I was shocked and upset—this was not the first major mistake the hotel made—and I told the staff this was wrong. Holly, the hotel coordinator I had been communicating with for months, wasn’t even working that night, so the staff kept saying, “this is what your contract says.” I got so upset that a friend pulled me away so I could enjoy my wedding night. My dad stepped in and told staff to keep the bar open and we’d deal with it the next day. No one showed me a contract, got my approval, or explained any extra cost. A week later, Holly emailed me saying I owed $3,600 for “extending” the bar. That was the first time I was told there was any extra cost. I found emails from 8 months earlier where I clearly stated we wanted the bar open until 12am. During wedding planning, I decided to move the cocktail hour up to 4:30pm from 5:30pm, which naturally required an extra hour of bar. Holly did not update this anywhere and her lack of organizational skills caused this problem and many more. The contract itself had loads of discrepancies. Under “Beverage/Bar,” it listed 6–8pm service time, but right underneath said 3.5 hours of bar. For cocktail hour, it said 4:30–5:30, but underneath said 2 hours. I brought up these contradictions during a pre-wedding call, and Holly verbally assured me the bar would be open until 12am, but she never followed up in writing. I wish I had an audio recording of the phone call. Holly’s communication skills are extremely poor—she often gave one-word answers, struggled to paraphrase back to me what I said, and failed to send confirmations. I would strongly recommend avoiding her. The mistakes didn’t stop there. The night before our wedding, we had a welcome reception that was supposed to be 6–9pm. The contract incorrectly listed 3:30–5:30, which I asked Holly about beforehand and she verbally confirmed it would start at 6pm. On the day of the event, I arrived at 3:30 and the staff was fully set up, handing me wine and food already ready. I asked why they were there so early, and they said they were told it started at 3:30. An hour later, Holly and Haley came and said, “Don’t worry, it starts at 6.” This was such an avoidable mistake. When I tried to resolve the bar issue afterward, the hotel ignored important points. I reiterated that I have email proof confirming the bar would end at 12am. I asked multiple times for proof on their end showing I had requested the bar end at 10pm—they ignored this request. I asked why their contract lists bar service as ending at 8pm—ignored. The hotel kept repeating: “You paid for 5.5 hours; we served 6.5.” I asked for a supervisor, and Haley routed me right back to Holly, which felt dismissive and unprofessional. The hotel also claimed my wedding planner and my dad “confirmed” the extension of the bar past 10pm on wedding night. Neither had legal authority to approve charges; I am the sole contractor. I am stuck with the bill. They even threatened collections, despite the contract giving me the right to arbitration. After months of emails, they offered a 25% discount. I paid because I was exhausted, but the experience was deeply upsetting and overshadowed what should have been a happy memory. L’Auberge is a gorgeous venue, but the management’s disorganization, lack of communication, and unwillingness to take responsibility caused enormous stress before, during, and after my wedding. I would not recommend this venue unless management improves drastically.