L'Auberge de Sedona

A great location that is both private and secluded yet right in town. Valet shuttle available for short trips and to some hiking trails. Friendly staff. Amazing dinners. Wood burning fireplaces with a humming creek right at your feet. Yoga classes and sound healing daily. By the end of a week expect to feel totally rejuvenated. Highly recommend.

Not what I expected. We’ve been here twice once 4 years ago. We stayed in a cliff cottage, it was magical. You woke up to a view of red rocks, heated floors. Bathtub over looking the rocks. Amazing and cozy. The second time we thought we booked the same room but looks like they expanded and took over another hotel? The cliffs the call it, it’s too far from the lobby and you feel like you’re at an elevated best western. The view is nice but very different feel than the original hotel rooms. It’s about 100 ft climb to and from the lobby but also steps away from the main Sedona street. Just sad that the ambiance was less cozy this time while paying more money.

Lodge rooms are the worst. First floor patio faces right at foot traffic. People can peek from outside and even jump fence into patio. Extreme bad value with this kind of experience

Before anything else, it’s important to clarify that L’Auberge de Sedona is not affiliated with the Auberge Resorts Collection, despite the name strongly suggesting otherwise. We assumed—unfortunately—that it was part of that collection based on our postive experience with Auberge properties. It is not. This is an independent hotel, and future guests should adjust expectations accordingly. While the property itself is undeniably beautiful and the setting along Oak Creek is lovely, the operational experience fell well short of what the branding and price point imply. Check-in was listed as 4:00 PM, yet our room was not ready until approximately 5:30 PM. A manager told us the delay was due to a plumbing issue, which we later learned was not accurate—the hotel was simply backed up on room cleaning. The lack of transparency and proactive communication was disappointing and set the tone for the stay. The arrival experience deteriorated further when our luggage was delivered to the wrong room by staff and took an additional 30 minutes to locate. After a delayed check-in, this felt careless and avoidable. It was also clear the hotel was understaffed and underprepared for the number of guests arriving. At one point, only a single staff member was checking guests in, resulting in a line of more 8 people waiting—some outside the door. This was not a one-off moment but indicative of broader staffing, training and management issues. No one seemed to be in charge, and it showed. Some other issues: Be aware that room service in the evening is available only during a very limited window (5:00–7:30 PM), which is restrictive for a resort at this price level. The food at Cress on Oak Creek was stellar, but the service was not: The restaurant manager was apathetic and unprofessional. In short, despite a beautiful physical property, this hotel appears poorly managed and does not deliver an experience consistent with its pricing and implied brand expectations. I give it three stars solely because of the location and setting—not because of the staffing or operations, which were clearly subpar. This could be a consistently great resort, but it clearly needs stronger leadership, improved management & operations, and better staff training to reach that potential.

We stayed over new years and the staff seemed extremely overwhelmed by the number of guests. The price of our room was surged, but apparently this cost increase did not result in additional staffing. We waited 20 minutes for a drink on New Year’s Eve at the bar, but ending up leaving after the one bartender was unable to serve us in that time. None of the promised amenities were available to us due to the increased guest presence. The duck pond pool heater did not work. The person occupying our room prior to us also did not leave the room until at least 430 pm. We witnessed the guest saying they talked to the front desk and say he needed an additional 15 minutes. Our checkin in time was 4 pm. We were not able to get into our room until almost 2 hours after our check in time because of this guest. Views were great but would not recommend this hotel especially not during the holidays.