The check in was quick and efficient with English speaking staff. Our room was spacious, stylish and clean with a fruit platter to greet us and access to the club lounge on the 9th floor. The club floor served very high quality appetizers which could be ordered with the waiter (not buffet style) along with wine, beer and soft drinks. The waiter Terence went out of his way to serve us. The breakfast was amazing and the head chef Owen had an amazing overview of the restaurant and made sure to help any guest who looked like he was searching for something. Eric the waiter was very professional and attentive even though we arrived after breakfast was officially closed. The concierge Alfred was also very friendly and knowledgeable. Spoke very well English and took very good care of us during our stay and all the way to check out and helping us to a taxi.

A return visit after 10 years, often dreamt about and much anticipated.... From the moment we entered the ground floor foyer of this glorious 1920's art nouveau hotel and were escorted to the gold floor check-in on level 9 until our departure 3 days later we experienced nothing but exceptional service. The staff were not only well trained, but intuitive and delightful. The bedrooms are immaculate and well equipped and we can't recommend the gold floor experience enough. Obviously this is not a cheap option but I would encourage anyone looking for a special treat to spend that little bit more and you won't be disappointed as its the most wonderful haven to rest, and enjoy the delicious complimentary food and alcohol. Tip...have the scones and clotted cream...sublime! The hotel is extremely busy with tourists on the ground floor and don't be put off by that as there are 24 hour doormen helping to manage the traffic and seamlessly guide in-house guests to their respective floors. Whilst there are many other 5 star hotels on the Bund this is the most iconic and combined with the faultless service truly outstanding.

I stayed in this hotel and I attended the designated tour guided by the wonderful “Alan”. He offered very detailed insight and history of the Fairmont Hotel in such an easy and engaging manner. He obviously knows so much about this hotel and its rich history and even took time to introduce us to the individual facilities of the hotel. ☺️ Well done and an excellent experience that I would recommend! 👍 Once again thank you Alan 🙏

The service here is fantastic. We had a wonderful time here at Peace Hotel. The room was extremely clean and the bed was very comfortable. We were serviced by Anna, Lucy, Bella and Kitty. Their service was spontaneous and the room was cleaned thoroughly.

Peace Hotel was one of a kind hotel. I could feel the heritage in the place. I stayed in the French Nation suite and everything was just outstanding. All the staff were friendly and well English speaking. Maggie, Billy and Lily were really helpful.