Four Seasons Hotel Shanghai at Pudong

Firstly, may I say that the service that I received from Michael, the Hotel Manager when I was staying at the hotel was fantastic. A more charming and accommodating man, you’d struggle to find. The hotel accommodates approximately a quarter of the ‘Regent Tower’ located in a very central part of Pudong, close to the WTC and Shanghai Tower. The others parts are offices (bottom half) and apartments (top quarter.) The hotel has a lovely pool spa on the 41st Floor and the pool is very reminiscent of James Bond ‘Shanghai Swimming Scene’ in Skyfall. Please note, you will be expected to wear a swimming hat in the pool and won’t be permitted to swim if you don’t have one. The room from our suite (3210) was amazing. Genuinely, worth the cost just for the views of The Pearl Tv Tower, WTC and Shanghai Tower (tallest building in Asia and 3rd highest in the world.) you will have floor ceiling glass and shutters operate by pressing an automated button for darkness or privacy. The bed was so comfortable. The original contents of the mini bar and complimentary once, which was a nice surprise. As the locality is home to lots of offices there is not shortage of coffee shops and food can be delivered from hundreds of local restaurants. There is also a charming, modern park, within a short 5 minute walk. So the issue: Well, the F and B isn’t great. We had two lunches in the ground floor Italian and the service was comical. A main course delivered within 30 seconds of a starter and a wait of 50 minutes between the first main course and the last one (we were a party of 4) .The breakfast wasn’t much better. Lots of staff around but no one doing much. A lot of the breakfast items were luke warm or just cold. We had breakfast on the 35th Floor Club, the main breakfast items (which were meant to be hot) were all cold. My wife asked for butter for some bread and they didn’t have any on the floor so had to go down to the ground floor, which took almost 20 Minutes. The member of staff that did this only brought up one portion so when the next person wanted it , it was the same fiasco again. Not much evidence of ‘common sense’ I’m afraid! To give some balance, we had a similar problem in the Peninsula when we went there for drinks. It’s appears that post Covid, staffing and quality of staff in Shanghai hotels is just not there. Get your F and B product right (it really is terrible) and you have an outstanding property..

Fantastic hotel, facilities, location and rooms are superb. The only downside is room service doesn’t have a vegetarian option and in room entertainment is poor, TV channels are basically just Chinese and a couple of outdated movies and cartoons.

Great Hotel with stunning views of the Oriental Pearl Tower. The hotel has a great location for sightseeing with a metro station within walking distance with the lines serving major attractions. The views are out of this world, especially at the pool, and it's definitely one of the best pools I've been to. The service is top-notch throughout the hotel. An example is when I was struggling to get a reservation at a restaurant through a Chinese app. Christina helped me book the reservation using her own account. This type of service was unexpected and allowed me to go to a restaurant I was really looking forward to. I would highly recommend this hotel.

Decided to have dinner at hotel. Bad decision. Staff had no concept of vegetarian food. Asked for vegetarian salad and it came with seafood. Potato salad with meat. And response was very casual. Won’t recommend it for dinner at least. Breakfast is ok. There are many better hotels. It’s a good location though and rooms are big. But the food standards are really bad. Spoilt my day.

Positively surprised. Stayed 5 nights last week as part of one of my regular business trips to Shanghai. Used to stay at different hotels in the city like Ritz Carlton and Shangri-La, but this time one of my new colleagues recommended the Regent because of good price and location (literally, across the road from my company). All in all a great experience. Very well located, easy walk to nice shops and restaurants, nice room, good size, very clean and well equipped. Tried room service twice, and both times ordered the same dishes, and it was quite inconsistent in terms of presentation and overall size of the portions. Food was good, but clearly prepared by different chefs with very different presentation criteria. In terms of restaurants, just had breakfast twice at the hotel, and it is quite a nice buffet, with plenty of options. Didn't go to the gym but used the swimming pool at the rooftop. Good pool, nice size which allows for a proper swim. All in all, a very good and pleasant experience. In all honesty, didn't have the Regent on my radar in Shanghai, but now will definitely add it to the list of preferred hotels. Of course the fact that my company is located across the street helps.....so adding all this factors, I will definitely visit the hotel again.