Four Seasons Hotel Shanghai at Pudong

Stayed here for 9 nights with 3 adults and 2 pre-teen kids through the AMEX Fine Hotels + Resorts programme and it was a wonderful experience. Complimentary laundry everyday, mini bar and late checkout till 4pm plus hotel credits which could be used for a variety of stuff. Price was very good on top of these benefits thrown in. Beyond these frills, the experience was great with fantastic housekeeping, especially by Sunny our floor supervisor who was exceptional. Only minor downsides (if I was being pedantic and picky) were the not so easy to use heater system with little markings on the knobs and the wifi which was not quite stable. One of the rooms also had pressure issues on the toilet flush. Staff were friendly and helpful generally, although they could do with abit of confidence in engaging with guests but all small points which should not detract from what was still a very good hotel to base ourselves in.

Our stay at the Regent Hotel Pudong was truly unforgettable and that’s mostly thanks to Max! He helped us with everything we needed during our stay on October 24th, from carrying our luggage to guiding us through anything we asked about. For tourists like us, it can be really hard to find your way around because almost everything is written in Chinese, but Max made everything so much easier. He was always kind, patient, and ready to help nothing was ever too much for him. Because of Max alone, I would honestly book this hotel 100 times over. He gives the kind of service that goes far beyond what you normally expect, and that’s exactly what makes this hotel stand out from the rest. In the middle of all this, I also want to mention Rhea, who I believe is the concierge. She was incredibly sweet and helpful too, always making sure we had everything we needed. Together, Max and Rhea made us feel truly cared for. The view from our room was absolutely breathtaking one of the best I’ve ever seen. And the hotel manager deserves a special mention too such an attentive, caring person who clearly values both his staff and guests. It’s rare to see that level of kindness from management, and it makes a big difference. I’ve stayed at many hotels around the world, but this one stands out. The people here don’t just do their jobs they genuinely care. Thanks to Max (and the amazing team around him), this was a five-star experience from start to finish.

I stayed in the VIO room and I was told laundry is free but upon check out they charged me huge amount of 320 Chinese currency. Very decide j f

I recently stayed at the hotel and found the location and room quality to be excellent. However, my experience was significantly undermined by a series of service failures that I feel are unacceptable for a hotel of this caliber and price point. The issues were consistent across multiple departments: · Regent Club: Upon arrival for happy hour, I was not attended to. When I finally placed an order, the staff member did not understand English and my drink never arrived. I was also never offered a menu. · Business Center: Staff were unable to assist me due to a language barrier. · Camelia Restaurant: Despite the restaurant being empty and fully staffed, it took 20 minutes to receive a drink. · In-Room Dining: An order for ice cream required multiple calls due to a misunderstanding and arrived completely melted. I brought these concerns to the Duty Manager, Robin, who explained that staff only speak "very basic English." While I do not expect universal fluency, I believe an international luxury hotel should have at least one proficient English speaker available in each key department (room service, club lounge, restaurants) to ensure a minimum standard of service for international guests. Unfortunately, due to these persistent issues, I cannot recommend this hotel for travelers who expect service commensurate with the price.

I recently stayed at the Regent Shanghai Pudong and was very impressed overall. The highlight for me was definitely the incredible views — floor-to-ceiling windows showcase the skyline and make the city feel right at your doorstep. The location in Lujiazui is also perfect, close to the metro and major attractions. The rooms are spacious, elegant, and very comfortable, with great bathrooms and thoughtful touches. The hotel’s amenities are excellent too — the rooftop infinity pool and fitness facilities are a real standout. Though do remember to bring a swimming cap with you. It’s compulsory here. Breakfast was consistently good, with a wide variety of Asian and Western options and attentive service. It’s a great way to start the day. The only downside was dinner. I found the restaurants overpriced and underwhelming compared to the hotel’s otherwise high standards. If you want a memorable meal, I’d recommend exploring the many excellent dining options nearby instead.