Four Seasons Hotel Shanghai at Pudong

I stayed 3 nights at the Regent Shanghai Pudong and had a truly excellent experience from start to finish. The hotel is located in a great area of Pudong with convenient access to the metro, restaurants, shopping malls and the famous Shanghai skyline. The property itself feels very modern, elegant and luxurious without being overly formal. I especially enjoyed the excellent facilities of the hotel. The pool area is beautiful and very relaxing after a long day exploring Shanghai. The restaurants offered very good quality food and service, and the Club Lounge was one of the highlights of my stay. The atmosphere was calm and upscale, with a very good selection of drinks and food during the evening service. A very special thank you goes to Allen from the Club/Loyalty team. He took exceptional care of me throughout my stay and made me feel genuinely welcome as a guest. It is rare to meet such a professional, kind and attentive employee. Allen was always incredibly friendly, helpful and proactive. His outstanding service truly made my stay memorable and deserves special recognition. Overall, I can highly recommend the Regent Shanghai Pudong and I would definitely stay here again on my next visit to Shanghai.

I stayed at the Regent Shanghai Pudong and overall had a comfortable and pleasant experience. The rooms are somewhat outdated in style and not exactly to my personal taste, but the bathroom design works well and is functional. Aside from the design aspect, everything was in good condition and comfortable. Service throughout the stay was consistently good. The staff were friendly and attentive, and housekeeping was reliable and welcoming. Breakfast offers a solid buffet selection, although I personally missed having à la carte options. The gym is adequate for a hotel gym and well maintained. The pool is large, clean, and offers a fantastic view, which is definitely a highlight of the hotel. I also tried the Chinese restaurant as well as Camelia and was satisfied with both. The quality of the food and the service were good. The hotel’s location is convenient and easy to explore on foot. Overall, a very solid stay with good service and facilities. The design of the rooms may not suit everyone’s taste, but aside from that, I had a positive experience.

Being a Regent, one of IHG's top brands, the bar should be set very high. Unfortunately, I feel this Regent fell short. The rooms were okay -- they were big and clean and has all the necessary amenities. Service was top-notch from the front desk staff to the housekeeping staff. The view form the room was unbeatable and it's located in a good place in Pudong, being close to malls and the subway. The problem is that this hotel is dated and it is starting to show. First, some of the lights do not work at all, such as the night light. Additionally, the knobs to control the shower and faucets look cool but are counterintuitive and extremely hard to use. Also, I do not know why this hotel doesn't provide firm pillows when all other IHG brands (even HIEs) have firm and soft options. I feel if this were any other brand, it would be alright. But this is a Regent, and having these issues while charging premiums is not good. I think there are InterContinentals that offer a nicer stay.

This is a beautiful hotel with incredibly helpful staff. Our family of four booked two club rooms and they upgraded one of our rooms to a suite which was beautiful, huge and had wonderful rooms. The staff at both the club and reception were very accomodating and very helpful. I was unwell during our stay and they recommended an international medical clinic to go to. I was also in need of face masks and every day they supplied me with them. The food and beverage offerings in the Club Lounge were of the highest quality. The view from the Club Lounge was amazing. The hotel is well located in Pudong abs right near a subway station which can get you to The Bund in 10 minutes. I highly recommend this beautiful hotel.

Large room, descent facilities. Staff very helpful at lounge and front desk making all effort to assist you. Very comfortable bed, pillow, mattress.