Hyatt On The Bund, Shanghai

Excellent rating for the staff, cleanliness, and the view. Not enough seating at the lobby for guests waiting for a room. The place felt like a bus stop. Line cutting was experienced during both check in and check out.

I find this hotel location to be a bit isolated. The hotel itself is pretty nice and the bell men are very helpful. The problem is i could not find any menus of any hotel restaurants in the room. i could not even find menus online. It took me a while to figure out how to order food. This seems very unfriendly to visitors.

This is by far the worst Hyatt we’ve ever visited. We specifically booked rooms with a view of the Pearl Tower and even paid extra for two rooms instead of one just to ensure the advertised view. However, upon check-in, we discovered that the so-called "view" was nothing more than a tiny, sideways glimpse of the tower—only visible if you crane your neck and squint through the window frame. This was completely different from the photos advertised. When we politely asked to be moved to the rooms we had actually booked, the staff refused. To make matters worse, Hank Fan at the front desk was incredibly rude and unprofessional. Additionally, despite arriving with luggage, no one offered any assistance. Terrible experience overall—misleading advertising, poor service, and zero willingness to resolve issues. We would never recommend this hotel to anyone.

big minus: bathroom not very clean, minibar empty throughout the stay. On the plus side: great breakfastAfter a 24 hour journey, a clean bathroom and minibar are required from a hotel of this class. Unfortunately, the bathroom looked as if it had only been cleaned on the surface. The minibar was always empty, the most important thing for me was a cold drink after such an Armageddon of travel, but here the fridge only had light to offer?!

DO NOT STAY at THIS HOTEL! I am a long time Hyatt Globalist and a long time Hyatt member. The room is very dirty and toilet is disgusting! There were poops in the trash can in the toilet room. Also, the coffee table is so dirty. The hotel supervisor came and saw everything and all she can do is change me to another room.