Hyatt On The Bund, Shanghai

Well located on the Bund with beautiful views. Hotel and room styling is modern and very pretty, but the actual finishes themselves are quite tired. Service level was absent aside from housekeeping (who were lovely). Would absolutely stay again if priced well, but not competitive with hotels of higher caliber and service.

We arrived late since we were doing the 240hr transit visa, but we were still greeted warmly by Mr Ekko Yun. I didn’t speak much mandarin, but luckily he spoke excellent English so communication wasn’t an issue at all. We got an upgrade to the room with the view of the Bund, so that was very nice of him. The room was clean and cozy, with the room temperature being nice and warm since it was still cool in the early spring. We had a really good breakfast in the morning with a nice variety of options of western and Chinese food. Since it was our first time at this Hyatt, Mr Yun made sure that everything was to our satisfaction. Our stay at the Hyatt at the Bund was very pleasant, but honestly we were really even more impressed with the level of service provided. Thank you Mr Yun for making our trip even more memorable.

This Hyatt on the Bund has the potential to be 5 stars but the experience was slightly less. Arrived at the hotel at 4pm (1 hour after check in time) after traveling more than 24 hours and the room wasn’t ready. When I finally made it up to the room, I went to sit on the chair to enjoy the view and I found a large hair right in plain sight. There were stains in several places, so things like that are why I rate it 4 stars. As for the restaurant Xindalu, I wish I could’ve written a review on their Peking duck specialty, but 2 nights I wasn’t able to try it. The first night I arrived to eat around 8pm so it was too late to be served. The following night I showed up right when they opened at 5:30 and again they told me to come back in 80 minutes which didn’t work for me. A restaurant that specializes in duck doesn’t have anything ready in less than 80 minutes? Now for some positives… the hotel is in a nice quiet and clean area, about a 15-20 min walk to Nanjing street in the center of the bund. The view from room 2025 was spectacular and the shower was one of the best I’ve ever experienced! Overall it was nice and the price was right but next time I’d consider trying a different hotel nearby.

One of the worst Hyatt properties in Asia. Everything is laking in the room from shaving kit, towel hanging, iron and iron board, brush. Every small things must be asked. Despite the response rate is very fast, when everything is near ready. It is painful stay

“Great stay overall. The room was very clean and comfortable, and everything was well maintained. The staff was friendly, helpful, and made the check-in process smooth. The location was convenient, making it easy to get around. I also appreciated the quiet atmosphere, which made it easy to relax after a long day. I would definitely stay here again and recommend it to other travelers.”