The Peninsula Shanghai

I’ve stayed at Peninsula hotels around the world and had been looking forward to The Peninsula Shanghai for a long time. I finally booked it over New Year’s, but overall the experience fell short of what I’ve come to expect from the brand. Our initial room was covered in dust, as if it hadn’t been thoroughly cleaned in quite a while. The leather furniture was badly worn with sections peeling away, and the curtains were torn. Some rooms also face directly into another building rather than offering a proper view. Reception eventually agreed to move us, but the new room wasn’t ready until 4pm. They were apologetic, though it didn’t feel particularly sincere. While we waited, front desk covered a drink at the bar, which was a small gesture but felt like the least they could do. The second room was spotless and exactly what I had expected from the start. The marble bathrooms were absolutely beautiful, the bed was on the firmer side (which seems standard in Asia), the duvet was comfortable, and turn-down service was excellent. Whenever we requested anything, it arrived promptly, and I really appreciated the valet box - it meant I didn’t have to rush to the door if I was in the middle of something. Staff attitudes varied a lot. Front desk and housekeeping were generally polite, but it often felt like going through the motions. We noticed VIP guests getting a lot of extra attention from several staff members, while regular guests didn’t seem to get the same effort. Communication was a real problem throughout the stay. I emailed in advance to arrange afternoon tea on December 31st and was told it was walk-in only and they’d take care of us on arrival. At check-in, though, they said the Lobby was closed for gala prep. It would have been helpful to know that earlier. We also wanted to go to Sir Elly’s Terrace bar at 5pm on the 31st. Staff turned us away, saying it was reserved tables only for New Year’s Eve and to try again the next day. We should have been informed about this in advanced. When we came back on January 1st, the person at the entrance was downright rude, just barking “no, closed” and then shrugging “I don’t know, maybe rain” when I asked why. It wasn’t even raining, the weather was perfectly fine, and the forecast had shown no rain at all. Information about openings and closures was inconsistent and confusing. If you’re staying during a holiday period, expect some facilities might not be available even if staff initially say otherwise. Breakfast was disappointing for a hotel at this level. The bread was stale, the eggs were cold and had an odd taste, and the overall quality didn’t match the standard. A few Asian dishes like the dumplings were excellent, but that was about it. There are many excellent hotels in Shanghai, and given this level of service, I’m not sure I’d choose to stay here again. The pool and spa were nice, with lovely marble details and a good spot to relax on a rainy day, but that wasn’t enough to offset the other issues.

I first heard about this hotel being built in the bar of the Peninsula Hong Kong years and years ago and have wanted to go ever since. I finally got there and it was simply amazing in every way. This hotel is clearly an extension of the Grand Dame in Hong Kong deserves the accolades. From the front door to the front desk to the rooms and amenities this hotel is 5 star. The staff are the best, the food, the best and the location the best. I will return to this hotel and enjoy it and Shanghai again. Just a fabulous hotel.

Our stay at The Peninsula Shanghai set a true benchmark for service and hospitality. A heartfelt shout-out to the concierge team, whose assistance genuinely made our trip outstanding. Communication was prompt, clear, and thoughtful from the outset, with emails and correspondence handled efficiently and proactively—everything felt seamless and well planned. The hotel beautifully captured the Christmas spirit, with elegant and tasteful decorations that added warmth and charm throughout the property. Our room was amazingly spacious, immaculate, and wonderfully comfortable—exceptionally generous by city standards. In-room dining was extensive and impressive, with delicious food that made relaxing evenings effortless. Breakfast was a semi-buffet format—more limited than some large spreads, but well curated and entirely adequate, with good quality offerings and attentive service. The location is unbeatable, situated right on The Bund, making it perfect for walks, sightseeing, and soaking in Shanghai’s iconic skyline. Overall, this was a refined, polished, and thoroughly enjoyable stay. We would highly recommend The Peninsula Shanghai and would absolutely return on our next visit to Shanghai.

Absolutely gorgeous outstanding hotel. Old School glamour and class. Check in, service, room service room absolutely immaculate. Warm smiley happy staff - what a treat. Real luxury and style. Slept all week the best I have in years ! Peak holiday time but the hotel never felt too busy or hassly. Excellent location on NorthBund. Cant wait to go back !

We arrived to the hotel at around 10:00 PM after multiple delays to our flight due to Monsoon I always judge the hotel from the first impression .We entered the hotel and there was nobody at least to welcome or take our luggage until a while .the receptionist didn’t even say hi or welcome and only asked about the reservation.I thought that I am asking for charity not check in peninsula hotel .the hotel is ok .I felt the room is a little outdated with large dressing room and nice bathroom .they serve the breakfast in the sitting area near main entrance which is overlooking beautiful garden . The food is super delicious .Some of the staff they don’t understand English properly but others are so helpful especially the lady in the concierge .she helped us in booking tickets to the LV boat .The location is perfect as it near every where .overall my experience was pleasant except for the first impression