The Ritz-Carlton Shanghai, Pudong

My family and I enjoyed a truly memorable one-night staycation here last weekend, just before school started again for my son. It was the perfect way to cap off the summer. A very special thank you to Jane Song from the PR department. We stayed in the Oriental Pearl Tower View Suite, and the experience was nothing short of spectacular. The iconic view was, of course, breathtaking, but what made it truly special were all the thoughtful touches: the warm welcome, the smooth check-in and check-out, welcoming gifts for the kids, a beautiful bouquet, a delicious cake, and fresh fruit—every detail brought smiles to our faces. We also greatly appreciated the complimentary access to the executive lounge, which offered a wide selection of drinks and high-quality food. The staff throughout the hotel were exceptionally friendly and helpful. It’s been a long time since we’ve experienced such a wonderful and relaxing weekend getaway right here in the city. Thank you for an unforgettable stay!

We were invited over to join friends for an evening meal at the club lounge. What a place! View from the lounge over towards the bund and all the huge buildings, we couldn't stop gazing out of the window. The service from the staff was attentive, and personal. Food and drink was very good. We have told ourselves, if we ever return to Shanghai, we will make our best to try and stay and visit this place again. Highly recommend

My family had an awesome stay at Ritz Pudong. Good service, spacious rooms, and delicious breakfast. Location is good - just a short walk from the Huangpu river. Views from the Flair rooftop bar are spectacular, but they require crazy minimum spend, and food isn't all that good.

I stayed 3 nights at this hotel during my short trip to Shanghai to celebrate my partner’s birthday. I was upgraded to a Bund View room using my Marriott Nightly Upgrade Awards. While some may prefer the Pearl Tower view, the Bund view is also breathtaking. The room was spacious and well maintained. Breakfast offered a good variety with more western-style. And you can enjoy it with a stunning view. The staff at this hotel is really exceptional. Kudos to Daisy from the concierge team for the arrangements prior my arrival, Doris for helping me for the lion plush, Hina at Flair for her warm hospitality, and the manager (whose name I didn’t catch) at the breakfast restaurant who remembered me each morning. I would recommend this hotel.

My wife and I stayed for 6 nights at this high-quality hotel. We upgraded to Club Lounge level and the hotel staff upgraded our room to a suite with Bund view. Location: The hotel is in a superb location in Pudong. It is directly linked to a high-end shopping mall and the underground Metro. Didis and taxis will pick-up and drop-off guests at the hotels front door. The hotel is also within walking distance of Pudong’s main attractions, including the Jin Mao Tower, the Oriental pearl TV Tower, Shanghai Ocean Aquarium and Huangpu River. Hotel entrance on ground floor: This area is a bustle of activity and well-manned at all times; the concierge are incredibly helpful and patient (e.g. in dealing with Didi rides and providing advice), the ‘doormen’ always opening doors and welcoming people back to the hotel with a smile and the superb service continues at the lift doors, where another member of staff is always present to guide people in and out. Hotel foyer on floor 52: This is the area in which the hotel’s front desk is situated. Again, this area is well-served by staff who are proactive and incredibly helpful and kind. They have time to talk to you and to make you feel important and at home in this fabulous environment. Room and bathroom: We stayed in a suite with incredible views of the Bund. It was spacious, elegant, superbly decorated in art-deco style and contained everything that we needed or wanted during our stay. The quality continued through to the dazzling open-plan bathroom and luxury Toto electronic toilets. Club Lounge: This lounge was our sanctuary for our stay in Shanghai during the warmest time of year. The staff in general were incredibly polite and friendly and many went above and beyond to provide personal service that left a lasting impression. Furthermore, the views over the Bund and the Huangpu river are mesmerising, no matter what time of day, and the furnishings and decor add charm and sophistication. Perhaps more importantly of all, the food on offer for breakfast, lunch, afternoon tea and an evening meal is of high quality and well-presented. Chefs cook to order at the live cooking area. This Club Lounge is definitely worth the additional cost and has its own check-in and check-out area, providing guests with a truly personal and memorable service. The hotel has four places where guests can eat: a Michelin starred Chinese restaurant – Jin Xuan, Scena di Angelo (Italian), Flair rooftop restaurant and bar (incredible views) and Aura Lounge. During our stay we visited the Aura Lounge and Scena di Angelo (twice). The food and service at the latter was exquisite. We also spent some time relaxing at the swimming pool on three occasions, late afternoon. This was also a positive experience, incredibly easy to use, well laid-out and manned by one and sometimes two life-guards at all times. We had a superb all-round experience at this hotel and would return in a flash when visiting Shanghai again. It truly delivers in reality, what it promises online and in its brochures. The staff are very well-trained and offer high-quality service and attention to detail. I could name a number that went above and beyond their expected duties, all part of the very strong team led by their highly competent general manager at the Ritz Carlton Pudong.