The Ritz-Carlton, Shenzhen

Checked in room 1701 28th June 2025 for a two-night stay. Room is nice and spacious bed comfortable. Hotel staff had been kind enough to decorate the room and gave us a small cake as it’s our anniversary (see pics). Had dinner at the Chinese restaurant. Great food, excellent services. And yet…. I found a dead cockroach in my room this morning. Good thing I am notparticularly afraid of cockroaches and that it’s dead. But DEAD COCKROACH in a guest room?? How did that happen??

酒店位於福田CBD黃金地段，鄰近福田高鐵站、會展中心地鐵站，樓下是連城新天地地下街，十分的方便和熱鬧！ 未抵達酒店前，就會收到歡迎電郵以及酒店各設施的簡介。抵達酒店，從下車的一刻，就可以感受到工作人員的熱情，行李為你接過去，直接送到房間！工作人員直接帶領到前台/行政酒廊辦理入住，辦理手續期間送上Welcome Drink，房卡交到你手上後，直接到房間。 房間空間十分的寬敞，方正，實用！而且有不同的風格，三種風格都各具特色！經典、初版翻新、最新翻新的Design Room三種取向，我都十分的喜歡！可以從這方面見證著酒店的進化！ Club Lounge，十分的震撼！超高的挑高、福田市中心的無敵景觀、優雅寧靜的環境！下午茶、歡樂時光、甜點+雞尾酒、早餐、輕盈午餐，食物種類超級的豐富而十分美味！ 工作人員都十分的熱情、親切、細心、自信、友善、待人如己！我在此向他們送上我最崇高的致意！ 特別感謝：Club Lounge - Mr. Aaron, Mr. Erick, Ms. Mandy, Ms. Kylie, Ms. Eva & The Club Lounge Team；Front Office - Mr. Ares；Concierge - Mr. Mark. 在入住期間與三位見面與交談，這是我的榮幸：General Manager - Mr. Jain；Loyalty Manager - Mr. Jack；Rooms Manager - Mr. Austin. 深圳星河麗思卡爾頓，是我最喜歡的麗思卡爾頓，沒有之一！ 我期待未來再次入住深圳星河麗思卡爾頓！

I and my colleagues had a wonderful stay in this hotel and everything was perfect. This is partly related to the our luxurious rooms, versatile and delicious breakfast items, room's cleanliness ,outside breathtaking views ,gym facilities and also its vicinity. But, the most important thing was the staff kind, professional and respectful behaviour. All the time, all members working at this hotel, with any rank from bottom to the top ,they wanted to make you sure we are quite well catered for in any aspect. They were really and truly friendly .I, myself was touched by this level of warm, sincerity and kindness. I became friend with staff and felt completely at home. to be honest it was hard to leave and say goodbye. Miss you all, particularly Jack, Austin, and Annie. Looking forward to meeting you again

Objectively speaking, this hotel lives up to the Ritz-Carlton brand in terms of luxury positioning, service, and room quality — everything meets the brand’s usual standards. However, from a culinary perspective, this is by far the worst Ritz-Carlton I’ve stayed at in the past two to three months. The club lounge food offering is so underwhelming, yet you still dare to charge for it? The breakfast in the lounge is even worse than what I’ve had at some Four Points by Sheraton properties (e.g., Hefei). Let’s be clear: your lounge access costs 699 RMB per day, which is enough to stay two nights at a Four Points in a smaller city in China. I filled out the Marriott survey truthfully. After checkout, the front office manager called to apologize — but honestly, an apology doesn’t help here. This isn’t a matter of saying sorry — it’s a reflection of how aggressively the hotel is cutting costs. Overall, if it weren’t for the Ritz-Carlton brand name, there are plenty of better options at the same price point, such as the newly opened St. Regis, Park Hyatt, or Andaz.

During my recent stay at The Ritz in Shenzhen, I was thoroughly impressed by the overall experience. I visited on [Visit Date], and from the moment I arrived, the staff ensured that I felt welcomed and catered to every need. The Ritz in Shenzhen offers a remarkable experience!