President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

Very disappointing considering the high price we paid for rooms. It was a reminder of how much hotel quality can vary even within chains. Hotel hasn’t been renovated in decades. It looks really really tired. Breakfast buffet is really unimpressive and whole breakfast room looks like something from the 1970s The pool area is grim. We found big clumps of hair floating in the pool. What looks like a hot tub has been boarded over. To cap it all off, we had a suspected case of bed bugs and the hotel response left me pretty underwhelmed.

The people at the front desk were always friendly and helpful. The room was large, and looked like it had been recently updated, including a very nice bathroom. Good water pressure in the shower, and a comfortable bed made for a good stay.

If there was a rating less than zero, that is what I would put. We stayed 4 nights in April 2026. The Good stuff: 1. Ian, one of the evening wait staff in the hotel's restaurant, is a great waiter. 2. Chloe, one of the morning wait staff in the hotel's restaurant, is also a great waiter. Each of them should be promoted to management. Biscuits and gravy were the best I've ever tasted. I passed that on to Chloe to mention it to the chef. The Just Okay Stuff: 1. Location (however the Crappy Stuff far outweighs Location) The crappy stuff (which far outweighs The Good Stuff): 1. Parking. Parking is in a city garage. Leaving our car there was a concern the entire time. What a joke....there was a sign by the one elevator to the hotel lobby that said "Lock your car, secure your valuables. Thefts have been reported". Seriously? Hilton, why don't you spend a little money and secure the bottom two parking floors with gated and limited access. Require a hotel key to gain access to the lobby level. Felt very unsafe leaving the car there overnight. 2. Crappy water pressure, especially in the shower. Lame, lame, lame!! Impossible to get a decent shower during our entire stay. For the cost of our entire stay, I expected better. In fact, being a Hilton Honors member, regardless of cost, I expect a better experience. Work on it, Hilton. We will never ever ever stay here again when in the area. We will go back to Marriott.

As a Hilton Honors member, I was very disappointed in the hotel property. My room was sadly distressed. Furniture and bathroom were dilapidated. I had booked the hotel to attend a conference. At check in the reservation desk gleefully announced that I had not booked the highly discounted conference rate - and that it would not be extended to me. At the Globe restaurant I ordered a Reuben sandwich - which arrived with neither sauerkraut or thousand island dressing. Walls are thin as is the hospitality.

Hotel is fine, room was large and bed ok. But unfortunately we had a dreary view ....of the roof! Since the hotel didn't seem to be very crowded, they might have found something better for us; but..we were too tired to bother to ask. The chocolate chip cookies were very good, as usual. A more moderately priced breakfast would have been nice.