This hotel is situated on a lovely beach location with crystal clear waters. However, the hotel has some issues for improvement. Negatives 1. The evening entertainment area is tired and needs upgrading and is the only bar open for drinks after 6 pm. If you don't like the music, there is nowhere else to sit and have a drink. The music in the lobby is good, but far too loud. The other bars close at 5 pm and 6 pm, respectively! 2. You have to queue up at the buffet to give your room number. These queues can be long at times. 3. The food in the buffet is of a very good standard, but the quality and taste of the coffee served there is absolutely horrible. Coffee machines should be upgraded there for taste and quality. Good fresh coffee is served in the coffee bar near reception, which is a blessing. 4. Fine dining restaurants were very good. However, the plates were hot, but sometimes, the food could be on the cool side. 5. The hotel does not meet 4 * standard and needs painted in places and tidied up. 6. The reception area is like a hot house. It should be closed off and air conditioned. 7. The daily hotel tax at 24 US dollars is unacceptable, and all this is doing is stopping returning guests. Plus, there is an additional 10 US Dollar government levy per couple per day. We paid 306 US dollars on top of which we had paid for our 9 day stay. From reading previous reviews, you say the daily 24 US dollars is for high-speed Wi-Fi, which is very expensive. When the hotel is at full occupancy, this equates to 4,320 US dollars a day. In a month at full occupancy, this is almost 134,000 US dollars!!! Positives 1. Location and beach excellent. 2. The room was spacious and clean, and the bed was extremely comfortable. Air conditioning was very effective. 3. Food is great with plenty of choice. 4. Outhouse grill is quirky, ribs amazing and glorious views from there. The only downside is that you can not get wine there, just beer. The pool snack bar is excellent with great burgers and fish. Additional information: the airport only gives you 15 minutes of free WiFi, and then you have to pay 6 dollars for one hour. In one shop, a large bag of kettle crisps was 15 dollars. It's the most expensive airport I have travelled to in the Caribbean.

The bed was extremely comfortable as well as the pillows. Food was very good and the staff was friendly, especially Sonia and Suzzette at the bar. Sonia was the best. DDue to our age we found the stairs to navigate. There were 50 stairs to reach the upper pool from the second floor then five more stairs down to the main pool.

This was a mother / daughter trip. 3 couples.We were so excited to go to the pineapple beach club. Did our research,seen a few not so good reviews but thought everyone has an opinion … well here is mine. Nice check in. The room was in the 400 area where the quiet pool is.. as soon as I walked in I thought this is small, dark, and in much need of a Reno. Yuck. 3 nights in a row cockroaches in our washroom which would scurry down the side of the wall into the floor..Water ,omg they say you can drink the tap water,it stinks. They have containers of ice water at the bar areas you can fill up your mug/cup. Go to the bar to get a glass of water. Come on,do a little better than that! The buffet and restaurants were ok,no big selection or anything that was great!! The bar, I have been to a few resorts and love sitting at the bar. They will not fill up your insulated mug at the bars!!!!!!!! I would get it in a plastic glass then have to pour it in my mug ! I would ask for 2 drinks and have to pour in my mug! ! Why????? I would suggest whoever manages the pineapple beach resort to take a look at this ridiculous rule….motivate your crew!!!! You do not have to be a rocket scientist to see how unhappy they are!!! Twice we seen 1 lady taking drink orders by the pool. Not enough staff. Not a nice vibe here. No air conditioned spot to relax and have a beverage unless you went to your room… The entertainment was good but LOUD!!! Where it was uncomfortable to sit and watch. The beach was small but nice.we got this trip at a discount but still paid to much. The 25 USD per night money grab you pay upon checking out by the resort should take care of a few issues!!!! Like staffing and training. Here is a huge shout out to the beautiful souls that work the coffee shop!!! You made getting a coffee every morning wonderful.Thank you. All boils down to poor management.. be kind and respectful to your employees, your return will amaze you and the people that visit your resort. Folks that enjoy this spot , try Jamaica where the people are friendly and you get bottled water even though you can drink from the tap!!!!!! Management we won’t be returning. If I had paid full price to be here I would have been rotted. ….

Wonderful vacation, staff was excellent. The beach was amazing. Variety of food choices. Everyone should be able to find something they like to do. Feeding the beautiful fish was great. Only negative is we wish we could have stayed longer. We will be back for the sun and fun.

My wife and I choose this 4 star hotel in Antigua for the looks , the drone shots and beach location and we paid a great deal of money to stay here Sadly it doesn’t meet a 4 star hotel’s standards more like 2 star The Buffet breakfast in the main Topaz restaurant was basic / bland breakfast food and not kept at all hot , by the time you got back to your seat the food was luke warm / cold Also the breakfast food was mainly all exposed to flys and birds all the time , it has some overs the food but open at one end The fruit is open and exposed to flys etc No bananas or marmalade at breakfast There’s two toasters , one works but very slow, seem to take 10 minutes to toast your bread . The 2nd toaster works but does not rotate the bread ( broken) and people where putting there hands in to the heated elements to retrieve there bread !!! There does not seem enough staff in the Topaz Restaurant as there can be up to 350 guests in the hotel , there’s a long wait for service if any sometimes Tachos on Tuesday night , pancakes where cold and the meat filling was tepid We also ate in the Outback had an appointment for an 830 pm slot , very little salad left , basic stuff , no punch and the buffet meat looked cremated, so not a lot was had by us Main Sly mongoose bar there’s no cocktail list at all , my wife ask for a Mojito ,answer was we don’t do that ! Theres a fast food counter called the Pelican which serves unhealthy foods There are no drainage pipes ( 4) connected to the guttering on our block, all corroded and snapped off , so the water when raining was just gushing down the walls , idea for an outdoor shower 🤪!! I saw one maintenance guy the whole time on my stay ( 5 days ) The Hotel is very tired and neglected After 2 days my wife and I called a meeting with one of the duty managers ( Cheriane ) and one of the chefs and discussed the above points which they seemed to listen, we where told they would get back to us before our departure but nothing , the faulty toaster is still in place . Our resort representative finally spoke to them ( Pineapple) as we where just about to depart they credited us for one of our excursions Some of the staff , not all seem unhappy in there jobs We spoke to other guests and quite a few where of the same opinion, one couple was offered a 5 day free stay , the reply was not bloody likely Positives Nice beach and all day sunshine