Shangri-La Hotel Sydney

Just back from three lovely relaxing days Mixed emotions on the stay but the staff make it They go above and beyond, can’t help you enough, always with a smile Special shout out to Annie and Michael in the Horizon lounge- just brilliant people The check in process is odd Self service kiosks isn’t very 5 star Ours would not work so we went to the desk and helped by the lovely Mark Due to our room not being ready at 620 pm he arranged an upgrade to a suite While this was a lovely surprise and the view incredible I think I would still prefer the corner room I had originally booked would have been lovely, waking up with a view of the bridge and harbour not Barangaroo The suite was clean, had everything you could need but the bathroom is dated Everything working perfectly but the shower head was def not rainfall so if you looking for that kind of luxury this isn’t the place Lovely amenities including bath cubes Room service was delicious and reasonable priced The Horizon Lounge got very crowded on Saturday night and Sunday morning Sunday breakfast was quite chaotic and staff struggled to fulfill coffee orders and keep food and drink supplies replenished- other services no issues Overall you stay for the view The service is attentive and friendly from staff Worth the $$$ for the view alone Wanting don’t walk there from the quay with luggage, alight the train at Wynard and walk along the top street for a flat walk

This was my second time staying in Shangri-La Sydney and once again, it was a wonderful experience. The staff are warm, professional, and attentive. Our room was clean, quiet, and very comfortable- perfect for relaxing stay. We also visited the Blu Bar, which had a great atmosphere and excellent service. Thank you to the team for another enjoyable visit. Looking forward to next time.

We stayed in a Horizon Club Opera house room. The few was great. Room was clean. And the Horizon club service was amazing. The staff were very attentive and helpful. Only downfall was when I booked it said one of the perks of the horizon club was late check out, upon availability. When I asked it reception she told me I would have to call in the morning as they had to wait to see if the room is still available tomorrow. I wasn’t looking to check out a lot later. Just an hour. I wouldn’t book this room and expect that perk in the future.

We recently stayed at the Shangri-La Sydney to celebrate our anniversary. While there were some highlights, overall the experience fell short of expectations for a 5-star property. Positives: The location is excellent, offering stunning views, and the bed was very comfortable. Blu Bar on 36 was a standout. The bartender with the ponytail (can’t remember his name) who was particularly friendly and accommodating made our night. We also appreciated the thoughtful touch of complimentary champagne to mark our anniversary. Areas for Improvement: On arrival, we were asked to pay a large deposit, which was not mentioned in our booking confirmation or any of the hotel’s correspondence. We were also “upgraded” to a city/Opera House view room, despite booking and paying for a Darling Harbour view, which is typically more expensive. While the view was pleasant, it was not what we had originally chosen. The rooms themselves appear dated and could benefit from refurbishment, and the bathroom amenities were surprisingly limited. Housekeeping entered to clean while we were still in the room, despite us requesting they return in just a few minutes, which felt intrusive. Additionally, the steep hill up to the hotel makes access with luggage difficult. In summary, while the Shangri-La Sydney offers beautiful views and some thoughtful touches, the inconsistencies in service and facilities meant our stay did not quite meet the standard we had anticipated.

Congratulations to Annie Orla Mulroney for managing the Horizon Club so very very well. Still the best hotel in Sydney I'm the afternoon when the sun sets over the city.