Regent Taipei

Stayed here for a layover, and I will actively avoid this property moving forward. It is far overpriced for what it has to offer. Location is great, but the staff can be transactional, facilities outdated, and amenities lacking. I have stayed at this property several times in the past and was impressed by the warmth of the staff and the amenities. However, these stays were prior to Covid, and all of those were gone. My current stay was a one-night layover. I am by the way a Diamond Ambassador at IHG. Upon check in, they told me my room was upgraded but that they can only allow me to check in if I accept a check in past noon and a check out at 7AM the next day! This was despite the fact that they emailed me several days prior asking about my arrival details! (At other properties, I have been offered a room within an hour or two of an early arrival with possibility of no upgrade, or a higher room with a longer waiting time). I finally got to my room and the carpet was musty and stained. Aircon was not cooling well past sunset and I woke up at 3AM sweating. Bed was rock hard. Their welcome fruit platter had been greatly reduced from prior to Covid. Staff were very very transactional and not once was I asked how my stay was. I skipped breakfast the next day and left at around 5AM, ahead of my planned check out time. Horrible experience for an approximate $300 night. By the way, their "leave a review" option on the IHG web site is deactivated. I wonder why.

I stayed at the Regent Hotel Taipei for several nights. Overall, it’s a solid upscale option, but there are a few things to be aware of. The room felt a bit dated, with wall-to-wall carpeting that smelled slightly musty. The hotel itself seems like a cross between a luxury shopping mall and a hotel, so at times you’ll find huge crowds everywhere. If you want to dine at one of the two Robin restaurants, be prepared: you apparently need to book at least a month in advance. There were no exceptions even for hotel guests, which was disappointing. Breakfast feels like an invasion—hundreds of people descending on the buffet all at once. If you don’t like crowds, go early. On the plus side, the rooms themselves were quiet, and the staff was genuinely friendly and helpful. Also, there are no bathroom amenities by default due to environmental policies, but you can request them separately

This is not a 5 star hotel, it is dated, needs updating and is not a luxury hotel by most standards. IHG describes it on their website as "5 Star Luxury Accomodation". It is not. The hotel reminds me of a hotel in Vegas that has not been maintained properly. The hallways and rooms smell strange. Some old cigarette smoke, cleaning products and general dampness. The hotel room smelled very musty. The restaurant buffet while large, does not have very good offerings if you want a western breakfast. The bathroom in the room needs major updates. Much of the grout had cracked out and there were large sections that had been caulked - very poorly- to cover the lost grout. The room itself was a good size, but you need a key to get in an out of the room- no electronic locks. The bed was very hard. There was a tv seating area but no outlets in this part of the room so you couldn't charge any devices. The wifi got very weak the closer you got to the hallway and did not work in the bathroom. The breakfast restaurant is on a floor that is not reached by the main elevator, though I believe there is a second elevator that can be accessed from the ground floor to take you to the restaurant. The staff was polite and there were plenty of people working. The strangest part of the hotel might be the entrance. The hotel is situated up a ramp from the street level and there is a lot of traffic because many cars cut through to get from two one-way streets on either side. If you get dropped off by car or cab it is fine but if you walk up to the entrance it is very inconvenient. This hotel needs a major renovation and intense dehumidifiers in the rooms.

I’ve stayed at numerous IHG hotels across Asia and globally, and Regent Taipei is by far the most cynical when it comes to rewarding loyalty. If you’re an IHG member expecting a genuine executive lounge experience thanks to your annual lounge pass or elite status, prepare to be deeply disappointed. Instead of granting access to their flagship Tai Pan Lounge (which is what you’d expect at a luxury hotel of this calibre), Regent shuffles you off to the so-called “Balcony Lounge”. Frankly, calling it a lounge is laughable. It’s clear that Regent Taipei is just ticking the absolute minimum box to “technically” fulfil IHG’s requirements, while keeping the real lounge locked away for only those who pay for the most expensive rooms. This feels like a blatant slap in the face to guests who have shown loyalty and invested significant time and money with IHG. Shame on Regent Taipei for playing these games with loyal customers. It’s a disgrace to the brand and a warning sign to anyone considering a stay here expecting the kind of hospitality and recognition you find at other IHG properties. If you value your loyalty status or expect proper benefits, look elsewhere. This hotel has zero respect for IHG members.

Stayed here out of convenience because our event took place in one of their function rooms. The lobby is grand, the room is spacious and luxurious although the decor is a little dated. The fact that they still use physical keys says alot, which also means the lifts are not restricted to in-house guests only. Even the aircon in the room is still turn-type thermostat. The room is abit like a junior suite where there's an additional door separating the entrance and bathroom from the bedroom. I do wish the lights are brighter, too dim for my liking. The side table lamps and floor lamp are also manual control, so you have to turn them on/off one by one. The bed is firm but the pillows are too soft and sinks without support. Clean and spacious bathroom, do note however they don't provide single-use disposables so bring your own toothbrush. The water pressure in the standing shower is good, but the hot water for the bathtub is not hot enough.  Location wise isn't too convenient. The MRT is about 7 mins walk away, considering you also have to go downslope from the hotel lobby which is situated above a park at the top of the slope. There also isn't much else around in terms of local food and stuff, except for 7-11. It's connected to Regent Galleria in the basement where there are more luxury boutiques from Sisley to Chanel, Hermes, Issey Miyake etc.  5* service, every staff I've met throughout my stay has been most friendly, helpful, attentive, polite and full of smiles.