Regent Taipei

I stayed at the Regent with my family this week. The property is beautiful. No doubt. And the staff is courteous and very polite. The hotel however has defined its five star experience according to some very rigid and outdated mode that gives little consideration to what a guest might need or want. Case in point, having stayed in four other luxury properties in taiwan and china this trip, every single one had a coffee machine in the room. Not only did the Regent not offer this, there is not a single option in the entire hotel to buy a single coffee in the morning. When i enquired at the desk I was told I had to pay for the buffet or I could walk across the street to 7-11! Is that five star? As a family, we booked two rooms, hoping to get a connecting room, something we received without issue at every other hotel this trip. At the Regent however, this was not possible. Why? Not because it wasn’t available. It was just too complex for the front desk to figure out how to change our rooms from the exact ones assigned, which were 7 floors apart, and could not even be adjusted without further manager approval. I eventually gave up and took the 7 floor separation. After check out I realized that i forgot my passport in the room and ran back into the hotel lobby, very clearly in a panic. Not only did every lobby staff fail to make eye contact, when i did engage someone to ask for help he told me to go wait in the long line at the front desk. When i refused, a manager came to speak with me and sent me to the room to meet an employee who would let me in. I then waited outside my room for ten minutes and eventually had to flag down an employee who happened to be walking the hall to help me. Again they couldnt empower themselves to open the door but used their radio to send someone to the room then proceeded to walk away. I waited another couple minutes for help. Lastly, the beds are just really hard. I dont know why they need to be like this but again im sure this is managements idea of luxury and has no consideration of what a guest might actually want, even when there are so many reviews here making the same complaint. Overall this really is a beautiful hotel with a nice staff and good food. But the service is not five star and ruins the experience. This hotel needs to learn that luxury is achieved by giving every guest the best personal experience. The staff must be trained to put the guest above rigid rules and be empowered to solve problems so the can create that experience in the moment. Hope they can do this. It’s a fantastic property.

This was our second stay at Regent Taipei in just a few months, and it was another fantastic experience from start to finish. This time we stayed in a corner room on a very high floor, which was exceptionally spacious and had an incredible 180-degree city view thanks to the L-shaped floor-to-ceiling windows. The Taipei skyline, including a distant view of Taipei 101, was simply breathtaking and really enhanced the feeling of luxury in the room. The room felt fresh and newly renovated, with a modern, upscale atmosphere that matched the hotel’s five-star status. Apart from a small flaw in the ceiling behind the curtain rail where the paintwork could have been done more carefully, everything else was in excellent condition and very comfortable. Despite that minor detail, the space, layout, and overall feel of the room made it one of the most memorable city hotel rooms we’ve stayed in. A real highlight of this stay was finally getting to enjoy the Taipan Lounge, which had just reopened after renovation. The design, ambience, and views from the lounge were outstanding, and we loved how relaxing yet refined the space felt throughout the day. We had breakfast, afternoon tea, and evening cocktails there, and each session felt special. It can get quite busy during breakfast and cocktail hours, so it is worth going a bit earlier to secure a good table. The food and drinks in the Taipan Lounge were excellent, with a good spread and a nice selection of alcoholic options like red and white wine, sparkling wine, beer, and signature cocktails in the cocktail session. What impressed us most, however, was the service. In particular, Ms. Lily Lin, the Assistant Chief Butler of Taipan, went above and beyond to take care of us, and her warm hospitality played a big part in making this trip so memorable. As Platinum members, we felt truly well looked after by Lily, her team, and all the concierge staff. Overall, we enjoyed this one-night stay to the fullest and are already looking forward to our next visit. Regent Taipei continues to deliver a genuine sense of luxury combined with heartfelt service, and this stay has only strengthened our desire to return soon.

Had dinner at Robin's Steakhouse. Ordered a glass of wine. Was told that the standard is 120ml. It is not in other countries, USA, Europe etc. the wine was so little, I did not order any additional glass. Smallest size standard is 6 ounces. The steak was partially cooked, one side was raw inside. I did not send it back, as more than half that I ate was cooked correctly. The French onion soup was horrible. Served in a coffee cup. I'll never go back there for dinner. Stay away go someplace else.

This is an excellent hotel even if a bit dated. Rooms are spacious, and service excellent, i stayed in a king deluxe room. Breakfast very good..Concierge need to up their game on restaurant recommendations in area. All in all thoroughly recommend

One of the grand old dame hotels in taipei built in 1990. Probably did a renovation 15-20 years back. Impressive bustling lobby with luxury brand storefronts (LV and Chanel) Check in done in the room and polite, as expected in all taiwanese 5 star establishments. A big pity no upgrade despite my Ambassador status. Room ok but expectedly oldish. No toothbrush and toothpaste so bring your own Gym is very old, medium sized and closes early at 1030pm Wrote a seperate review for the breakfast restaurant Azie. And the hotel has 10 other restaurants on its premises and the galleria Hotel has its own shopping galleria and it’s very wow with Hermes, Brunello , Loro piana just to name the top few Location very good in Zhongshan district. Lots of shops, cafes, restaurants. Also Eslite bookstore and Shinkong mitsokushi department store