Regent Taipei

I stayed here twice, at the beginning and end of a Taiwan tour. It's a beautiful hotel. The rooms are large and comfortable, with lots of storage, and comfortable seating areas. Their workdesk area was also large. The rooms have spacious bathrooms with both baths and large walk-in showers. If you come by taxi, you will be dropped off at the front entrance, but if you walk (as I did), it may be confusing to find the reception desk, which is actually on the 2nd floor, on the west end of the hotel, not at street level. Reception was good, but quite slow. I think the front desk is understaffed; the staff were very efficient, and friendly, but they seemed a bit overwhelmed by the number of people checking in. The first time I checked in, I had to wait 40 minutes before being given my room key. The breakfast is certainly a highlight, as the buffet provides anything that anyone could possibly want, and all the food was delicious. It is served in a very large room, and it will be busy! But there are enough staff that there was rarely a lineup. I can't comment on price, as it was included in the tour price; it's probably expensive, though. Another highlight is the concierge desk. The person I talked to went out of her way to find a store which sold a replacement power cord for my laptop (a rather obscure make, so she had to do quite a bit of research and phoning to find the store). She then gave detailed directions to the store. They had some excellent musicians playing in the lounge area in the evenings - an unexpected bonus. One bonus for the location is the beautiful parks immediately to the southeast of the hotel (Linsen Park and Kangle Park). There is also quite a bit of shopping within one or two blocks of the hotels. On the other hand, this hotel is not particularly convenient for public transit; the nearest subway station is about 500 m or four blocks away, although bus stops are closer. It also is not particularly convenient if you are arriving the train from the airport. Would I stay here again? Perhaps, as the hotel is beautiful, but proximity to a subway station might be more important on the next stay in Taipei.

The breakfast selection is quite impressive, featuring a range of delicious options that cater to various tastes. 🥞🍰🍯 I particularly appreciated the attentive service provided by Sherry Ye, who demonstrated a strong service-minded attitude and mindfulness in her approach. Overall, it’s a wonderful place to stay and unwind. Thank you 😊 😊 Phatarin Suankoggruad (Pi)

I stayed at the Regent with my family this week. The property is beautiful. No doubt. And the staff is courteous and very polite. The hotel however has defined its five star experience according to some very rigid and outdated mode that gives little consideration to what a guest might need or want. Case in point, having stayed in four other luxury properties in taiwan and china this trip, every single one had a coffee machine in the room. Not only did the Regent not offer this, there is not a single option in the entire hotel to buy a single coffee in the morning. When i enquired at the desk I was told I had to pay for the buffet or I could walk across the street to 7-11! Is that five star? As a family, we booked two rooms, hoping to get a connecting room, something we received without issue at every other hotel this trip. At the Regent however, this was not possible. Why? Not because it wasn’t available. It was just too complex for the front desk to figure out how to change our rooms from the exact ones assigned, which were 7 floors apart, and could not even be adjusted without further manager approval. I eventually gave up and took the 7 floor separation. After check out I realized that i forgot my passport in the room and ran back into the hotel lobby, very clearly in a panic. Not only did every lobby staff fail to make eye contact, when i did engage someone to ask for help he told me to go wait in the long line at the front desk. When i refused, a manager came to speak with me and sent me to the room to meet an employee who would let me in. I then waited outside my room for ten minutes and eventually had to flag down an employee who happened to be walking the hall to help me. Again they couldnt empower themselves to open the door but used their radio to send someone to the room then proceeded to walk away. I waited another couple minutes for help. Lastly, the beds are just really hard. I dont know why they need to be like this but again im sure this is managements idea of luxury and has no consideration of what a guest might actually want, even when there are so many reviews here making the same complaint. Overall this really is a beautiful hotel with a nice staff and good food. But the service is not five star and ruins the experience. This hotel needs to learn that luxury is achieved by giving every guest the best personal experience. The staff must be trained to put the guest above rigid rules and be empowered to solve problems so the can create that experience in the moment. Hope they can do this. It’s a fantastic property.

This was our second stay at Regent Taipei in just a few months, and it was another fantastic experience from start to finish. This time we stayed in a corner room on a very high floor, which was exceptionally spacious and had an incredible 180-degree city view thanks to the L-shaped floor-to-ceiling windows. The Taipei skyline, including a distant view of Taipei 101, was simply breathtaking and really enhanced the feeling of luxury in the room. The room felt fresh and newly renovated, with a modern, upscale atmosphere that matched the hotel’s five-star status. Apart from a small flaw in the ceiling behind the curtain rail where the paintwork could have been done more carefully, everything else was in excellent condition and very comfortable. Despite that minor detail, the space, layout, and overall feel of the room made it one of the most memorable city hotel rooms we’ve stayed in. A real highlight of this stay was finally getting to enjoy the Taipan Lounge, which had just reopened after renovation. The design, ambience, and views from the lounge were outstanding, and we loved how relaxing yet refined the space felt throughout the day. We had breakfast, afternoon tea, and evening cocktails there, and each session felt special. It can get quite busy during breakfast and cocktail hours, so it is worth going a bit earlier to secure a good table. The food and drinks in the Taipan Lounge were excellent, with a good spread and a nice selection of alcoholic options like red and white wine, sparkling wine, beer, and signature cocktails in the cocktail session. What impressed us most, however, was the service. In particular, Ms. Lily Lin, the Assistant Chief Butler of Taipan, went above and beyond to take care of us, and her warm hospitality played a big part in making this trip so memorable. As Platinum members, we felt truly well looked after by Lily, her team, and all the concierge staff. Overall, we enjoyed this one-night stay to the fullest and are already looking forward to our next visit. Regent Taipei continues to deliver a genuine sense of luxury combined with heartfelt service, and this stay has only strengthened our desire to return soon.

Had dinner at Robin's Steakhouse. Ordered a glass of wine. Was told that the standard is 120ml. It is not in other countries, USA, Europe etc. the wine was so little, I did not order any additional glass. Smallest size standard is 6 ounces. The steak was partially cooked, one side was raw inside. I did not send it back, as more than half that I ate was cooked correctly. The French onion soup was horrible. Served in a coffee cup. I'll never go back there for dinner. Stay away go someplace else.