Regent Taipei

I had a wonderful stay at Regent Taipei recently and was very impressed by the professionalism and hospitality of the team. As an IHG Platinum member, I especially appreciated the extra level of recognition and generosity shown during my visit. The staff consistently went above and beyond to make the experience memorable. I would also like to specifically thank 張先生 for his professionalism and consideration when assisting me with a later reservation.

The hotel is beautiful, there’s plenty of luxury shopping stores below alongside a large dining hall that has classical music. The rooms were on par for a 5 star, but felt like it missed the mark to give it a ‘wow this is amazing’ factor. I wouldn’t mind going back but I would also be open to trying new stays in taipei. The staff is very nice and helpful though. Luxury shopping felt like the main point people stay here.

You think its 5 stars well think again . Not a single area i would say i was satisfied . Room assignment next to lift when my profile away from lift . Birthday celebration well you have to go pick up your cake from concierge,other hotels deliver it to your room or prépare it before your arrival . Sleeping quality nil with hard mattress like rock . I stayed 2 days my room was never cleaned ,you leave at 10 am return 13:15 and room not done ,when you call reception ,the answer is shall I send someone ,why hotels think guest are confortable having room cleaned while they are in???do your job on time and dont ask ,amazing explanation by balcony lounge receptionist ,room cleaning might take up to 5pm so not surprising by 1pm its nit done . To the manager :get some cleaning advise from Holiday inn express ,they seem more efficient than you. To all holders of lounge pass ,avoid this property ,they wont allow you into the real lounge but an alternative that i call snack lounge ,IHG please list this hotel as exclusion to lounge pass . This hotel might have a past glory but its an outdated old lady . This hotel should definitely look for advises from Regent Shanghai or Hong kong .

I had a disappointing and uncomfortable check-in experience at Regent Taipei. I waited in line for about 20 minutes with my young child standing beside me, while my elderly parents were seated nearby. When it was finally my turn, the receptionist called forward a couple of a different race who had arrived after me. As an Asian guest, this felt unfair and gave me the impression of discriminatory treatment. There was no explanation or acknowledgment at the time, and even after raising it with the staff member managing the queue, nothing was done. Although the hotel later apologised, no clear explanation was provided. I hope the hotel reviews its queue management to ensure all guests are treated fairly.

This hotel is going downhill. Service not like before. I was eating in the B1 cafe, they didn’t offer water for clients. U