W Taipei

Amex FHR booking + Marriott Bonvoy Platinum - NO room upgrade given which is kind of weird for hotel this size and stature. First time experience of such fake courtesy and luxury.

My wife and I stayed at W Taipei for the Johnson Controls Asia Partner Conference (11–14 Nov 2025). Unfortunately, our experience was overshadowed by a very poor check-in encounter and inflexible hotel management. We booked our stay through the official conference link, intending to reserve 1 room for 2 guests. Somehow the system generated 2 rooms for 1 guest instead. We only realized the mistake when we arrived at the hotel. We explained clearly that we only needed one room and requested the cancellation of the extra room immediately — it was never required and never occupied at all during our stay. Despite this, the front desk refused to cancel the unused room and insisted on full payment for the entire 3 nights. Even after senior management from Johnson Controls personally stepped in to clarify the mistake and support us, the hotel still denied any flexibility. It was extremely disappointing to see such a rigid and unfriendly attitude for an obvious booking error that was raised right at check-in. In the end, we were told that part of the unnecessary extra cost had to be absorbed by Johnson Controls just to resolve the situation. This should never have happened. For a hotel under the W brand, I expected better hospitality, fairness, and customer care. Instead, we felt taken advantage of rather than welcomed. A simple and reasonable gesture would have turned the situation around — instead, the response from the hotel left a very negative impression. We will not be choosing W Taipei again, and I hope management will reflect seriously on how guests are treated in similar situations.

W Taipei is a great hotel to stay at. It is in the Xinyi District and on top of the Taipei City Hall MRT. The hotel is a 2-minute walk from the Taipei City Hall MRT Exit 2, which is also connected to the Taipei City Hall Bus Station and to the Uni-president Department Store Taipei through the first floor of the hotel. The Breeze Xinyi Shopping Mall is right across the street. There are several malls in the area and they are all connected by a 2nd floor skywalk. Taipei 101 is a 10 to 15 minute walk and most of the malls have food courts and/or restaurants. The front desk staff, gym staff, breakfast staff, concierge staff, housekeeping staff and the Woobar staff provide great customer service. Of particular note are the following concierge staff members: Sandy, Daisy, Evelyn, Leo and Tracy. The five mentioned names answered all my wife's and my questions about where to go and not to go in Taipei, the best boba spots, good restaurants, transportation, etc. We talked mostly with Sandy and she was awesome! My wife liked talking with her and Sandy showed genuine concern for us during our hotel stay. Please reward, Sandy, Daisy, Evelyn, Leo, and Tracy with pay raises, cash bonuses and additional vacation days if possible. Other hotel concierge staff across the world should learn from them on how to treat customers well. They are an excellent team and deserve many good things that come their way!

I was a bit disappointed with the W Taipei. I don’t think it’s on the same level as other W Hotels in Asia or Europe. The front desk staff isn’t particularly warm, is very indifferent. The pool is beautiful, but the water is freezing cold. With Taipei’s hot and humid weather, the one thing you look forward to after a long day out is taking a refreshing swim — but the icy water makes that impossible. The location is good, right in the Xinyi area. The spa, however, is excellent — definitely the hotel’s highlight. What really shocked me was that the hotel charges for basic amenities like a dental kit, comb, razor, and shower cap. A toothbrush and toothpaste cost $3, the comb also $3, the razor $5, and the shower cap another $3. That’s truly shameful. Paying around $500 per night and still being charged for such basic items is absurd. Shame on you, W Taipei! These charges feel petty and cheap, completely out of character for a luxury brand. It’s embarrassing to see a W Hotel nickel-and-diming guests like this, especially when all the other W Hotels around the world provide these amenities for free. It’s definitely not worth what they charge. For the same price, you can stay at much better and more distinctive hotels in Taipei.

Best place we have been in Taiwan. Staff could not have been nicer, rooms and especially breakfast was just perfect. Will come again.