W Taipei

Stayed for a short visit at the start of our trip, and would stay again. Lovely hotel. Great breakfast, and fabulous gym space (best hotel gym of our trip, and yes, we really use the hotel gyms). Upscale and not overly-crowded. Very attentive staff.

This was our first visit to Taipei, and our stay at the W Hotel was a wonderful experience. The hotel is in a prime location, within walking distance of shopping areas and a wide variety of restaurants. The rooms were excellent—modern, comfortable, and beautifully designed. Most importantly, the staff were exceptionally friendly and truly added a personal touch to our stay. During breakfast, we found it difficult to enjoy some of the Asian dishes due to the use of pork. Once we mentioned this to the staff, the chef personally came to introduce himself and kindly assured us that suitable options would be arranged the following morning. True to his word, they went above and beyond by preparing delicious dishes tailored to our preferences, which made us feel genuinely cared for. Overall, it was a memorable stay with outstanding hospitality, and we would gladly return.

We stayed for 3 nights in mid Jan. First on the positives - the location is unbeatable. It's connected to a metro station and situated right at a mall (the Uni-President Department Store), and there are around 11 or so other malls in the vicinity, with no lack of food options across the road as well. Next, the Wonderful room was modern and very spacious for two people. On to the negatives - my only gripe about the room is the lack of a shower door/screen. If you look at pictures of the bathroom you'd know what I mean. Essentially, the shower area is not completely enclosed, and you'd have to shower at a specific angle to prevent the entire area from getting wet. Marriott Gold Elite members are only given two bottles of Evian water. It was fine that I didn't get an upgrade on check in, but when I asked for a late checkout at 2.15pm (we had an afternoon flight and our driver was picking us up at the hotel at 2.30pm), the staff had an issue with the extra 15 minutes I had asked for, and needed to check with her manager (who said it was ok). It was bizarre that I subsequently received an email from W at 1pm on the last day telling me that I still had luggage in my room and haven't checked out (we were out having lunch). I think W should really work on its customer service given the price point they are charging.

I’ve been staying at Marriott group for over a decade, but I’ve never actually booked a W hotel group. I thought it was too avant-garde for me, however, I just wanted to try one out when I went to Taipei. I was absolutely blown away from the service throughout the day from the room to the check-in experience to the lady who checked me in who escorted us up to the room, the drivers the hotel staff at the airport every person that we’ve bumped into housekeeping, the person on the phone everyone have been impeccable! The bellhops were fantastic too. However, my one feedback would be the concierge, who stand by the door and the ground Concierge Desk need to know faces of returning guest and welcome them more warmly when we come back into the property after a walk. I barely got a high or hello throughout the six days I was there every time we went out and or came back in of the property which I think it’s not acceptable for this price range. Also they could assist in getting the door of our taxis when we reach or leave. In saying that, every time I ask them a question they’ve been extremely helpful and polite, but maybe they’re shy and nervous. I’m not sure.

One of the best hotels I’ve ever stayed in. Very convenient location for shopping, night market, Taipei 101 etc. We had a Marvellous Suite which loved it up to it’s name. Great views, comfortable bed with lots of pillow choices. Every amenity you can think of was available: Dyson hairdryer, clothes steamer, coffee maker, Bluetooth speakers, Chromecast to TVs, electric blinds, great lighting options… Toiletries were in abundance and great quality. Loved the gym and spa - great equipment, sauna, steam room, spa baths and massage chair is incredible! Breakfast buffet was extensive and room service quick and good value. All staff very helpful. So sad to leave…