JW Marriott Tampa Water Street

This facility was a little disappointing. They operate a no cash facility, so you cannot get change from the front desk to tip staff. They provide no access to ice, one must call for it and wait until they get around to it. We were provided no access to the rooftop bar because the “locals all converge there” so it was at “capacity.” As a Bonvoy gold member I was not provided an upgrade and my late checkout request was summarily denied. This property provided me with no reason to return. The only bright spot was the valet seemed to be very efficient. Other than that, the Embassy Suites next door is better.

Convenient location near downtown. Hotel is new, beautifully kept, and spotless. Rooms spacious and well appointed. Pool area is a nice retreat. Would definitely stay again.

The property and rooms are beautiful - the people made it unforgettable. At each turn the staff was friendly and helpful and the rooms were so comfortable and quiet. The entire team including the Reception, Concierge, Spa, Beacon and people like Samantha and Mary at Driftlight Steakhouse made the long weekend unforgettable. When an issue surfaced with the shower multiple repairs were needed. A manager followed up to ensure it was fixed and when additional work was needed management went above and beyond given the minimal problem without going into details. Simple steps like what was done builds brand loyalty. People made the difference. The property is centrally located and walking distance to so many places. Overall a wonderful long weekend at the property

I am always impressed by the caliber of professionalism and excellent customer service that is delivered by Dave West and the rest of the concierge team including Junie Dionson and all the front desk attendants that assisted me with my stay. I travel to Tampa 3-4 times a year and every time I choose to stay at this property for their dedication, cleanliness, high standards and efficiency. This trip was particularly meaningful because I brought my child and another friend with us. This was their first visit to Tampa and they had an exceptional time. Dave and his team truly rolled out the red carpet for us and I could not have been more grateful for how special we were made to feel. It gave my child a great first experience and he can't wait to come back again! The staff at Driftlight, the rooftop bar, lobby bar should all be commended for the high quality of the F&B - this property gets better every time we visit! Thank you to the ladies and gentleman who work at this property. Your dedication and commitment to excellence is deeply appreciated and I look forward to visiting your property again soon!

5⭐️Star accommodations, ultimately ending up in beautiful, spacious, deluxe, corner room 1951 with sunlit entry foyer, Habbit-Forming 270° 5⭐️Star view through TWO walls of floor-to-ceiling windows [not all rooms feature]; with ultra-fast 5⭐️Star service from every department; I did not want to leave!