Seminole Hard Rock Hotel & Casino Tampa

We are local to the Tampa Bay area have been visiting the HR Tampa frequently for the last 10-15 years. Hotel is nice and clean. Casino floors are always busy and crowded giving the casino space a lot of action and excitement. That's the plus. But unfortunately, it kind of ends there. The Comps starting last year have been beyond horrible. Comped room? maybe not. I am always told it's sold out. But when I checked for paid rooms, it's always available. Comps for food? they give as little as possible. I get $50 food comps and $100 free play, when I bet a minimum of $1,000 to $5,000 a hand. The amount of money I tip the dealers and waitresses is more than what the casino comps me in food. It's ridiculous. I have a $50k front money account here for comparison. Which casino gives you $100 free play when you bet $1000-$5000 per hand? That's not even a fraction of my smallest, minimum bet. If you come here and you can't get comps or free plays, don't worry, you're not alone. They are nickel and diming people so they can bankroll their new Las Vegas building. It sucks for everyone here because I know most of the local players here that's been playing for the last 20 years and everyone said the same.

This is such a fun and exciting place. I loved going there. I was getting comp rooms for over 5 years (and I did spend a good deal of money, but not a high roller). Then boom - all of a sudden comp rooms were cut off and now they want to charge me $400 a night! I can understand maybe my qualifications for comp rooms ended, but to charge that much to a player who has been going there for over 20 years is absolutely ridiculous! No sense in calling because they see the same things you see in your account. I wish someone would clarify the huge change!

We are done, done, done with this place. 30 slot trips for us for 2026 so far, and neither of us has won more than 10x our bet on any slot. All you get are dead spins, and dead bonus rounds. It is riduculous. I'm more upset than mad because I've been playing slots for 33 years, and can't do this place anymore, and it is the only casino around. Need to move.

This casino is actually the worst quality casino I’ve ever been to. The staff is completely ignorant to any customer service training. I don’t think they’d even know what that is 😂 unfortunate treatment from the staff will ensure loss of business💖 I live extremely local and will be telling everyone about the lack of hospitality at this location. I’ve worked in much more refined environments so I think I know the qualifications of a sophisticated establishment and this is definitely not one. The harassment from security is not okay. My friends along with many other guests were made very uncomfortable and it felt very discriminatory. We did not feel safe at all around these employees. Pictures will be added. They should not be allowed to speak to guests the way they did. I was denied entry to use the restroom because they were denying random people and threatening us with the police. Absolutely racist and disgusting behavior . Left a very foul taste.

Could you please get some keno options here besides the 4-card??? It’s absolutely wild how big this place is without any keno on any machines anywhere!!!!