Seminole Hard Rock Hotel & Casino Tampa

What this gentleman is saying I strongly believe it's probably happening to him my problem is in the poker room I've been playing poker at the Hard Rock Hotel and Casino of Tampa for something like 26 years and I've never seen my luck go from good to worse as soon as they put those automatic shuffles in the table I have something to tell most people if you don't know this already the automatic shuffler is built for the house not for the players it's made to make sure that everyone gets a fair shot if you can believe that or not I believe that their programming it to do exactly what they want to especially when you have a high hand certain days they do this out of the month where you receive $1,000 every 15 minutes every 20 minutes $1,000 every hour off and on this is the promotions that we put our money off the table and this is their promotions is actually the players money this is not something that the house is given you or the player this is the Players money and you don't even have a choice in the matter my thing is I've been playing here and I noticed certain things you have a director of the poker room he is worthless in my opinion because he doesn't do anything to correct the problems that the players are having in this poker room I've been complaining about two individuals husband and wife managers working the same shift the same time in this poker room for years if that's not a conflict of interest how can you have two husband and wife supervisors working the same shift my other issue is they allow dealers in supervisors to have two hats with what I'm saying about this here is one minute they are supervisor then the next minute they're dealing cards that should not be allowed because that's a conflict of interest also that right there means that if you have a complaint with a supervisor then next minute you see this supervisor dealing you cards and dealers make salary pretty much off the players will you tip them and it will make it very difficult or make it so you would not want to have a problem with a supervisor acting as a dealer and if you really want to they can destroy your hand by making a mistake and if they're a supervisor acting as a super as a dealer where is your complaint going.

Was playing blackjack last Friday.. I thought I was dealt a bust hand as there were many cards dealt. Anyway the dealer paid me so I thought I may have counted wrong. They were picked up immediately so I could not check my arithmetic. so I took the money.. Anyway not long after a very rude man came to the table and told me that I was paid in error. No problem but he accosted me in front of my friends which was humiliating. Pretty much indicating that I was a cheat..in so many words. Next time sir you should take the player aside and explain the results. I will not be back because of this experience and I have a legend card. If anyone wants to apologize it needs to be him.. card number 804356060.

So I am walking through the casino. There are pathways in between the machines. This cocktail waitress runs into me. Spills drinks all over me. Im soaking wet and smell like alchol. So I went to the players club to see how they could help. They offered me a shirt. I don't need your shirt, I need to talk to a beverage manager. So in like five minutes comes a man who invaded my private space. He told me he was an ERT. An ERT is an "emergency response team ". What? This is one step below a police officer . It was purely an intimidating experience. The beverage manager came up behind me. Yet,nothing was solved. What happened to the guest being right? Not at the Hard rock!! Nothing but intimidation. Horrible experience!

The absolute worst casino as far as comps and return to player. The payback percentage is probably 25% at best corruption no gaming commission. Oh well their gaming commission is called Seminole gaming commission they oversee themselves if you value your money go to a place that has an outside gaming commission. I had a couple pictures of the difference between a Biloxi casino and what they give me here in Tampa and I play more here in Tampa absolute garbage here in Tampa.

We hadn’t visited for over a year and normally stayed in the newer East Tower. We need a fully accessible room and Room 523 in the West Tower was exceptional. Very clean, roomy and beautifully decorated. Definitely a resort vibe and every employee was very accommodating. We needed an extra blanket and a little help streaming to the TV. Awesome response both times. Casino has lots of new machines and are constantly cleaned by staff. Very good food at Rise, but there were many other choices for food. Definitely miss the Asian food at the food court, which was removed and now is a gaming area. Valet was also a very good experience as well. Prompt and helpful but if you want there are plenty of free parking options.