Seminole Hard Rock Hotel & Casino Tampa

I'm a Unity member and have been supporting the brand since early 80's. This was #112 for me. I hit my 100th in Osaka Japan back in May 2025. I needed a pin for my collection. My husband went in to go to restroom, and he commented on how bad the smoke was. I had stayed with the car per valet staff. I then went in and made my way down to the Rock Shop (we knew we couldn't get in the door down where Cafe and Rock Shop were) and the smoke was so bad I thought I would gag. In addition, a couple staff along the way didn't give the best instructions. One told me to curve to left, but it was straight down on the right. You need better training for your staff. I had to go to bathroom and clean my sinuses. I held my shirt up to my nose. It was even bad in the Rock Shop, you could smell it. We've been to several to get pins and we've stayed at several and the smoke can be bad, but that was the worst. Ugh ~ This was on Friday, February 6th, late afternoon. The lady in the Rock Shop kept telling me I needed a pin # for my Unity. NO, I've never needed a pin for my Unity # to go through. The guy tried it again and it worked, so...NO, I didn't need a pin #. She needs some more training. The cafe is apparently a Hard Rock Cafe (they aren't always) and I thought about eating there, but didn't because of how bad the smoke smell was. If it was anything like the Rock Shop with smoke smell, then there is no way I could have eaten there. I literally couldn't wait to get out of there. Ugh ~ I see now the ratings are only 3.5 out of 5 and the smoke was mentioned several times.

Wasn’t sure what to expect at this hotel as not always the best reviews however it exceeded expectations. Our room was amazing (gold suite) the food and bar choices were great the hotel is huge and there is so much to do. We ate at the pool bar & food was great. We ate at the sugar restaurant which was also great, cocktails were amazing. We visited the many shops which had great choice. We visited the casino upstairs which is no smoking which was a nice option. Would definitely stay again.

An amazing stay in the West tower. Every person we interacted with was friendly and helpful. The room wasn’t quite ready when I arrived, so I left my luggage with the bell desk and roamed the shops and gaming floor for a bit before getting my room assigned. The two queen bed room on the 6th floor of the West Tower was spotless and well appointed. It has a desk large enough for two to sit at comfortably, a small refrigerator and large TV. The beds were very comfortable, one of use found the pillows a bit tall and firm. The bathroom is a bit different for guests that are not Significant Others. What I mean by this is the sinks are separated from the toilet shower by an opaque sliding door allowing a bit of a silhouette shadow through the wall, easily darkened by turning the light off on one side or the other as needed. The shower had a rainfall style head, as well as a handheld shower head. The shower was oversized had hot water, great water pressure, and liquid soap, shampoo and conditioner. Checkout was smooth and hands off. Will definitely be back!

My sister and I were here on Saturday around 6:30 pm we were playing when 2 gurls came up to us and started harassing us while we were playing. They were clearly drunk. We called security for help and how about they escorted us off the property! We were minding our own business and got kicked out. What respectable business kicks out paying customers. Even the lady playing next to us told them we were being harassed,didn't matter away we went with our money in our pockets. Stay away from this place they don't care for your business.

Does not honor their promotions! Poor poor customer service and the front desk staff has no idea what happens at players club and vis versa! Dont even get me started with their "customer care" line. Complete and total rude, ignorant people that simply DO NOT CARE! If you win something or go there with ANY promo offers be sure to bring copies of any and all promotions! No one will have any idea what they mean and will try to get out of honoring them! Their computer systems are a JOKE. management are a-holes. Oh, and worst rtp EVER. beware and stay AWAY!!