Seminole Hard Rock Hotel & Casino Tampa

Absolutely disapointing feeling as if I was profiled and singled out due to an upper management employee that clearlyisclearly taking advantage of their authority for personal gain profiling and singling out customers leaving them with no answers or reasoning feeling absolutely violated seriously need to do an in-house preview of their own employees personal vendetta against others when you're at work it's just wrong

My rating is solely based on one employee from my last visit and not the casino itself. It's a wonderful place that I've been coming to for the last 20 uears. Not just to gamble, but to eat, enjoy the beautiful hotel rooms, the service, the shops, everything! It's such a fun place to spend a weekend at. On Friday, I was playing Blackjack and decided to treat myself to at at-table massge (which is a fantastic service, also only $2 a minute!). Unfortunately, Taunya was surprisingly unprofessional, targeted me, and was on some weird kind of power trip. As I was getting my massage, I missed out on a hand as I was distracted and the dealer was extremely efficient, it's definitely not his job to wait on me to be ready to bet. When I missed the hand, I said a curse word, not directed at ANYONE, just more of a dang, I missed out on that hand. Taunya set in on me and began with her verbal berating saying I was not to curse at her dealers. I replied that I didn't, explained why I had said the explicitive and did not escalate the situation. I left the table to finish my massage as not to disrupt the game flow and to remove myself from an unpleasant situation. I returned after I was finished with my massage and the dealer had changed (one I have a good rapport with as well). I greeted Taunya with a wave as to further keep things cordial. She started on a tangent saying she had called her manager and I was not allowed to gamble in the section she was monitoring. She was smirking, combative, and wildly unprofessional. I then asked her name and took pictures of her because this has never happened to me before and guests should not be treated in this manner. I went to the cafe. Even the employees there knew she is an issue when I showed them her picture. The girl giving me a massage was as bewildered as I was when we left the table and other casino guests with whom I was seated with later at other tables were asking what they missed and why she acted as she did. I have NEVER had a problem here. I hope with all the surveillance the casino has, you have audio as well to see what happened. She made it a point to choose not to deescalate the situation. I don't understand why she is allowed to interact with guests at all while she smirked at me and made odd coy faces and remarks. Check the footage! Awful experience from this woman, I hope no other guest is treated by her as I was.

I haven’t been to a casino in a long time. Check in was at 4 and asked if I could get and early check in.. reserved 3 rooms. First room was ready by 1:30 pm, the next one ready by 3:00 and last one by 4:45!! Appreciated the early checking by annoyed on waiting for last one after 4. The casino was full of smoke and smells of marijuana even in the elevators. Definitely caters to the smoking crowd. There’s a smaller area no smoking on the upper level. Signed up for the unity card and they weren’t always working. When you needed help there was no one around. Slots were so confusing. Give me back the actual old quarter machines … they were exciting. It was all a guessing game . Customer service was horrible and uncaring. Not a happy experience!

Worst casino ever..SO LOUD you cant hear to talk much less play. Whole place stunk of smoke. Why is every restaurant or public place in Florida “SMOKE FREE” but NOT here. Don’t get it. First time there…Last time there. And, we live in Tampa.

Horrific Rude nasty employees Machines that miscount Even had a floor supervisor named Mark step in my foot( I had open shoes,sandals!!) ,Hurt it and threaten me because " I'm not allowed to take pictures"! Left a written complaint and of course no response It's a casino...geared for customers to loose Not cheat them Never had this problem anywhere in the world.my advice..the super hot parking levels,long lines ,rude employees and Cheating machines..not worth it By a scratch off!