Hotel Terra Jackson Hole

Great hotel. Perfect location. Easy access to slopes (ski in / NOT ski out) and restaurants/shops. Staff was all great in every interaction that we had. We will definitely stay here when we return next year. Great onsite restaurants as well.

Stayed here for a ski trip at Jackson Hole with my two sons. Hotel terra is a great luxury property with an excellent location. It has an absolutely superb concierge function - helped with every element of my trip. Dining and ski valet were excellent. Overall couldn't have asked for more!

We had an absolutely fantastic visit to this location. The atmosphere was great. The people and service were outstanding! The restaurants hit the spot! Highly recommend the gondola and hike, breathtaking views. Close easy drive to the airport.

Our bathroom door got unhinged, cups were left with coffee after staff cleaned the room, a childhood blanket was carelessly taken when the sheets were changed and never appeared. We asked for spa towels for the dog sleigh/hot springs ride but they brought regular ones so due to lack of time and space 4 of us had to share one regular towel. The rooms could smell nicer. The front office staff looks over worked. The ski valets could actually do valets’ job and set them outside for guests (we wouldn’t mind paying for it!). The restaurant is the one great thing in that property. I forgot to mention when we arrived at the hotel, the driver pulled up the trunk’s door and one of our bags fell. The valet patiently saw it on the floor, he didn’t move. When we got all bags out of the car, he said he’d take them upstairs when he could (there were no other guests around 😂). My husband waited for toilet paper about 30 mins one night, unfortunately while in the toilet. Water bottles? Not only they’re $4 each (you’d think for the hotel rate you pay water is included), you typically have to wait a while. We wouldn’t repeat this hotel. Too many negatives on the list!

Outstanding property, staff, and facilities for those who love to ski and those who prefer to relax and enjoy the scenery. The check-in was smooth and efficient (bags in the room even with the rapid check-in), the rooms and baths were large, clean, and everything worked. Although the kitchen was expansive and well-appointed, there were a few items that would have been useful (oven mitts, for example). But all-in-all, a fabulous place and location.