BELLUSTAR TOKYO, a Pan Pacific Hotel

I cannot recommend this hotel enough. The rooms are huge. Every room has an amazing view. Every room has a huge bath tub. We stayed as a couple for 6 nights during Thanksgiving. The breakfast is incredible- I highly recommend booking a rate with breakfast included. You have the option to get a Western breakfast at the restaurant, where you can order an unlimited quantity of anything off the menu. OR you can pre-order room service, where you can select a Japanese or Western breakfast, and schedule that for delivery at a specified time. There's a lounge that's open 8am-8pm. This lounge is free and includes beverages and small tiny packaged snacks. One night they had hors d'oeuvres and served champagne. Every night you can get self-serve beer and a sparkling alcoholic beverage for a couple hours in the evening. The all-day beverages are similar to what's available in your mini bar (except free). The pajamas are amazing. I purchased a set for 19,800 yen. I wish I purchased the essential oils they sell in the lobby too. The TV gives you lots of info on the hotel. You can borrow things like a hair straightener, and even workout clothes and shoes. The surrounding area is a bit odd, but definitely not unsafe. The walk to Shinjuku station is approx 10 min. There is an airport bus stop right below the hotel, but unfortunately it doesn't come very frequently. There is only 1 elevator that takes you to the lobby of the hotel from the ground floor. You could take the 3 elevators that take you to the Hotel Groove lobby, and then walk over to the gym, where there is a unmarked door that takes you to the Bellustar lobby, but this took me forever to figure out. This was truly a 5 star experience. The hotel service was amazing.

We had a lovely stay at Bellustar. It was the first hotel we stayed at after arriving in Tokyo. The location and facilities are excellent, and we especially enjoyed the breakfast. That said, communication and service could be improved. We arrived early in the morning and asked about the possibility of early check in, but the hotel was fully booked. The concierge on the ground floor assisted us, though we ended up waiting around 20 minutes while they communicated with the reception. It might have been smoother if we were invited to go up and speak directly with the reception team instead of waiting downstairs. As an GHA Discovery member, I also requested to have my points credited, but it took a while and a few different staff members asked for my membership number at separate times, perhaps a small communication issue, but something that could be streamlined, especially for a five star property. During check out, there was also a small communication issue regarding the breakfast bill. The membership discount had been confirmed during breakfast, but the full amount was reflected at check out, which took a bit of time to sort out. A big thank you to Costas. He was outstanding, very helpful, professional, and one of the few staff who spoke perfect English. His warm service really made our stay more pleasant.

we had a wonderful stay at bellustar. studio premier room is spacious, clean modern with floor to ceiling windows. nice bath with separate shower and tub. great toiletries including facial wash, toner and cream. turn down service with delicious sweets. the complimentary lounge 46F was a nice touch. the breakfast in the restaurant and in room service was fantastic. everywhere you go has floor to ceiling windows. great service from every staff member. great location with all the convenient stores, restaurants and shops around.

Bellustar Tokyo combines quiet comfort with some of the best views in the city. The hotel sits at the top of Kabukichō Tower — directly above the liveliest part of Shinjuku — yet it feels calm and private once you step inside. We stayed in a suite with a corner living room offering panoramic views in two directions. By day you can see the streets and the Godzilla head below; at night the city glows endlessly beneath you. On a clear morning, Mt. Fuji was visible from the breakfast table — a real highlight of the stay. The suite was spacious and well designed. One bedroom had a walk-in closet, the other a smaller wardrobe. Despite being almost 200 metres above the station, faint train sounds could sometimes be heard, though never intrusive. Service was excellent throughout. The concierge managed to secure an almost impossible sushi omakase reservation and carefully passed on my allergy requirements to the chef. Housekeeping was immaculate, and the laundry service flawless — I had trousers dry-cleaned and pressed, and the result was perfect. In-room dining was consistently good, with breakfasts that stood out for both quality and presentation. We also tried breakfast once at the hotel restaurant. Everything is served à la carte, which isn’t ideal if you’re in a hurry, but that morning the sky was clear and we could see Mt. Fuji right from our table — a memorable view to start the day. Being located atop Kabukichō Tower adds a unique energy; restaurants and entertainment are right below, but the hotel itself remains quiet and refined. The design is sleek, monochrome, and modern — a composed retreat above the city.

Spent 1 night at the Bellustar Hotel the day before we were leaving for home. It's a fairly new luxury hotel in an area I wouldn't feel comfortable walking around at night. We passed more than a few adult entertainment venues on our walk around the hotel. The hotel entrance is not straight-forward and you have to go to the 18th floor to get to reception then take another elevator up to the rooms. The room we had was very comfortable and roomy and the room amenities were luxurious. Lots of staff buzzing around. The floor to ceiling windows would be a problems for those who are afraid of heights