Conrad Tokyo

My wife and Stayed at the Conrad Tokyo for three nights in February. The overall standards, friendliness and quality of service were impeccable. The hotel was immaculate, tasteful and impressive, without being in any way ostentatious. Our room commanded spectacular vistas of Tokyo bay. The quality and variety of food on offer for breakfast was unsurpassed and the staff went out of there way to create a truly memorable experience for us both. A particular mention of appreciation must be made to Yohei, the Director of Rooms, who greeted us on arrival, took time to to talk with us about the property, and subsequently managed to trace a lost item that I left behind on the train after we had left the hotel. Many thanks all round.

Multiple visits. Not consistent with the details, but never bad. I will continue to stay here because overall it is the best hotel in my opinion. I feel like when booking via Amex you get a better experience than booking direct, even with hotel status.

Upon our arrival on the 28th floor (it's where the front desk is located), we were greeted by Peter, who was extremely helpful and friendly. He led us to the front desk to check-in where Sho helped us get our room keys and also reserved a time for us in the executive lounge later in the afternoon. Our room was located on the 31st floor and the room was gorgeous with a beautiful view of the Ginza area. There was a mini fridge with a coffee maker and electric kettle. The bathroom had a separate shower and tub with another area for the toilet (bathroom was very spacious). The Conrad Tokyo also had a turn down service, but we declined. Even though we had declined the service, the staff gave us a small Conrad bear along with ice when we asked if they had an ice machine. The room itself was so clean and spotless, with even the windows not having a spot on it. The bed along with pillows were magical (I don't think I have slept so well in a hotel bed before!). We ordered room service and our order came within 15 to 20 minutes even though we were told it would take about 40 minutes. Since my wife is a Hilton Diamond member, we got to enjoy the breakfast on the 28th floor and it was fantastic. Overall, I would say this is the best hotel I have ever stayed at.

This property has one of the warmest service in any property I’ve encountered around the world. From check in by Vincent Hsu, the friendly and proactive vibes set the tone I felt in this too short stay. The lovely and warm service I felt at the lounge were deeply felt. The food at the lounge and Cerise were also quite strong. They had Hachis Parmentier at the lounge during evening reception which was incredibly tasty. The highlight for me was the genuinely warm service of the lounge staff, thanks for a lovely stay.

My experience at the Conrad Tokyo was exceptional, but the absolute highlight was my time at the spa with Maria. She is truly attentive; she made sure every detail of the treatment was perfect and tailored to what I needed. It was one of the most relaxing and professional spa experiences I’ve had. The high standard of service from Maria and the rest of the team made my stay feel truly special. Highly recommend!