Four Seasons Hotel Tokyo at Otemachi

From the moment we arrived at Four Seasons Otemachi, it exceeded our expectations. The seamless greeting and entry, sheparded all the way by members of the incredible staff, the gorgeous interior design - and the views that took our breath away!! We were extra fortunate to be here at a time of year and in weather conditions which meant we had a wonderful view of Mt Fuji from the main dining and bar areas, looking out over the Imperial Palace and Gardens. The breakfast was equal to the best we’ve experienced in any hotel or resort, incredible selection and superb quality. We also enjoyed dining in the Italian restaurant, Pignata - again, great food and wonderful service. Our room was immaculate, with a huge bathroom overlooking the city. We also used the gym and pool - more amazing views! But I’ve saved the best for last - the service! Absolutely nothing was too much trouble, needs were anticipated and the staff were unfailingly helpful, happy and made everything an absolute joy. I’d love to single someone out - but it was all of them! Special thanks, however, to the team at the bell desk, who were brilliant in helping us deal with a tricky situation regarding transport on our departure. We’d independently pre-booked transport to Nagano and needed to get there by a certain time to get onward transport to the snowfields. Our transport arrived late, in a car not suitable for purpose and not what we’d ordered. The staff helped us calmly navigate the situation, send the original car away and source a suitable replacement from a different company who got us to Nagano on time. This saved us SO much travel stress and spoke so clearly to their professionalism and service ethic. Absolutely cannot wait to return!!!

Four Seasons Otemachi is one of the most impressive modern luxury hotels I’ve stayed at, not just in Japan but within the entire FS portfolio. Opened in 2020 and designed from the ground up, this property feels purpose-built for a contemporary luxury traveler. It delivers on nearly every front. Location & Views The location is superb—central, connected to multiple subway lines, and makes navigating Tokyo incredibly easy. The sky-high lobby and guest floors offer views that are nothing short of spectacular. We had multiple mornings with clear views of Mount Fuji from the lounge and our room, which was a highlight of our stay. Design & Atmosphere You can tell immediately that this property is new and intentionally designed. Everything—from the spacious arrival level to the elevators, room layout, finishes, and lighting—feels curated but not overdone. It’s a showcase of understated Japanese luxury. Service Service was excellent and very much in line with Four Seasons standards. We were consistently greeted and welcomed back, often by name, which added a personal and memorable touch. Staff throughout the hotel were warm, polished, and proactive in offering help. Facilities: Pool & Spa The pool and wellness floor are spectacular, offering sweeping city views and a serene, minimalist atmosphere. We booked a massage during our stay, and it was among the best we’ve had anywhere—truly restorative and worth planning time for. Minor Misses Two details stood out as surprising for a hotel of this caliber. First, the toilet paper is single-ply. When everything else—from the bed linens to the bathrobes—is ultra-premium, it feels out of place. Second, during check-in, the staff member knew one of our keys wasn’t working and witnessed it fail in the elevator, yet still handed it to us. Later, I ended up locked out returning from the pool—in a bathrobe—because of that same faulty key. A small oversight, but notable given Four Seasons’ usual precision. Overall Despite the minor quirks, FS Otemachi is an exceptional hotel with next-level design, incredible views, and excellent service. It sets a new standard for luxury in Tokyo, and we look forward to returning on our next visit. Would we stay again? Absolutely.

The views from the rooms here are surreal. The breakfast buffet is off the charts. They had every breakfast item you can imagine. For room service, it seemed like every piece of lettuce and fruit was hand picked and served. Like Michelin starred room service. We could see Tokyo Tower, Mount Fuji, Imperial Palace and gardens, etc. from our room. Service was exceptional! It is hard to put into words how good this place is. We stayed here Nov 9 to Nov 12, and the fall colors were amazing!

This is an amazing hotel. You feel like you are on a peaceful island in the middle of the busiest city in the world. The rooms are spacious and quiet. The service is above and beyond. The design aspects of the hotel are amazing. The breakfast buffet is great. The pastry chef is top notch . Virtu bar is a must. Location is ideal. The gym/ spa is best I have seen in a hotel.

Wow this hotel is amazing and definitely for the modern aesthetic. The interiors are on point with a lovely modern Japanese flair. The views from the 39th floor over the Imperial palace gardens toward Mt Fuji are very memorable especially at night.