Grand Hyatt Tokyo

With over two decades of experience visiting The Grand Hyatt Tokyo, I have consistently observed its commitment to exceptional service and performance across all aspects. The concierge team is highly knowledgeable and responsive, addressing inquiries efficiently. The Grand Club on the 10th floor stands out, particularly during evening hors d’oeuvres and cocktail hour, offering excellent value. For breakfast, The French Kitchen is recommended, with its French toast being a particular highlight. The hotel’s direct access to Roppongi Hills Galleria and Movie Theatre, as well as convenient connections to four subway lines, further enhance guest convenience. As a frequent visitor to Tokyo, I strongly recommend this hotel for an outstanding stay.

We are an Italian family and we spent a vacation in Japan in August. Unfortunately, I suffered an injury in Hakone, a compound fracture of the tibia and fibula. When we moved to Tokyo, we found a room at the Grand Hyatt Tokyo, and that was our luck! The day before, we contacted the travel agency and the insurance company, but they left us alone. We were desperate; we didn't know what to do; the hospitals weren't receiving visitors for the holiday. My husband asked for information at the reception desk of the Grand Hyatt Tokyo where the director,took our situation to heart with sensitivity and great professionalism, and resolved it in a matter of minutes. He called the ambulance, explained in Japanese to the nurses the entire story, and made sure they took me to the right hospital. I was taken to a hospital specialised in this type of fracture, underwent successful surgery, and was hospitalized for eight days. During our entire stay, my family received the maximum support possible; all the staff were commendable and very kind. Unique. the director and all the staff transformed a difficult time for the whole family into a pleasant experience.

Grand Hyatt Tokyo is a great place to stay, staff and service is "top-notch"! Hotel exceeded my expectations, I highly recommend the Grand Hyatt Tokyo!

I arrived at the hotel as part of a family trip, but was suddenly faced with a serious issue due to an accident that occurred at another location, which required an urgent visit to the hospital. The entire staff-and especially the concierge manager-went above and beyond to organize support all the way to the hospital. They arranged for the necessary equipment to transport my family member and took care of my son while I spoke with the doctors . Their help in the following days was truly exemplary , far exceeding any expectations or professional obligations . Absolutely amazing n credible and exceptional !

Overall the hotel is good, very convenient location, and big bathroom and clean, but the service of restaurant is so so, staff need more training.