Palace Hotel Tokyo

In short, the rooms are fantastic, the location is great and the service is generally excellent. Special thanks to the housekeeping staff who looked after rooms 2101 - 2106. Best standard of housekeeping I have come across at any hotel in the world. Loved the steamed eye masks they provided as part of turn down service! I also wanted to particularly mention the extra staff just inside the entrance and just inside the concierge/check-in area, who help direct guests. They were always smiling, were incredibly helpful and really set the tone for the hotel. They are vital for providing a luxury experience and are a credit to the hotel. Area for improvement: what stopped my stay being perfect was the service in the Lounge, which I thought was quite slow and staff were particularly slow at clearing away plates. For breakfast in the Grand Cafe the staff were also quite slow to clear away plates. If the hotel improves the service in the areas outlined above, it will arguably be the best city hotel in the world. Overall, a fantastic stay and I can’t wait to come back again! I highly recommend this hotel!

We stayed at Tokyo Palace Hotel for three nights and it was perfect. The room is beautiful, the view to the Imperial Garden was amazing, and the service is absolutely fantastic. We did not try the three famous restaurants inside the hotel, but we heard they’re amazing. We just had breakfast at the hotel — they offer both Occidental and Japanese options, and it was absolutely amazing.

We stayed at this hotel for 2 nights at the end of our Japan holiday. The hotel is excellent, large, very comfortable rooms, adequate lighting in the room, very clean, professional staff without being smothering as we found the Ritz Carlton. Breakfast was great and even allowed the opportunity to eat in the fresh air beside the hotel.

What a lovely experience! We had a very nice room, with a view of the Palace Gardens across the street. The restaurants served good food: we had a lovely breakfast every morning, had an excellent dinner in their Chinese restaurant, an afternoon dessert in their beautiful lobby lounge. Service - for everything one needed - in the restaurants, the concierge, the check in, the bell people ( mostly strong, beautiful young women) was as nice and efficient as can be.

4 nights here at the start of our Japan holiday and it was a perfect introduction to Tokyo. Location is great - quiet but opposite Imperial Palace Gardens and walkable to Ginza, metro stop part of the building for everywhere else. Spacious, comfortable room. Charming staff. Beautiful lobby. Excellent pool and gym. We had a delicious meal at Wadakura (in-house Japanese restaurant) and price was reasonable. Breakfast was OK and an evening Japanese whisky was expensive but with live jazz. We had a cocktail in the Imperial Hotel Old Bar (recommended) but, overall, it showed how much better our choice of the Palace was for a stay.