Palace Hotel Tokyo

As it was my first trip, I was looking at all the Tokyo hotel reviews (exhaustively!) to figure out where to stay. I stayed in two different hotels in the city, as my trip was broken up by a longer journey throughout Japan. I cannot recommend The Palace enough! It was not only a phenomenal location (close to both the Imperial Gardens and the shopping of Ginza), but the staff is knowledgeable and willing to go the extra mile to make your stay extra-, extra-special. I think that there is some real clout that comes with being such a grande dame hotel in any city...and in this case, The Palace seems to attract a best-of-the-best staff because of it. The hotel also a reputation that probably precedes itself in terms of making important, hard-to-get restaurant reservations and the like. I would like to particularly make mention of the Chief Concierge, Mayako Sumiyoshi, who--along with her team--knows Tokyo so unbelievably well, she will never steer you wrong with her suggestions. Everything we did was spot-on for what we were looking for, and I don't think we would have had the same experience anywhere else. Of course the hotel room and property itself was wonderful, but that's actually more to be expected when you're choosing a luxury hotel of this level. What really sets this hotel apart was the perfect know-how in suggesting exactly what we would want to do and helping us implement it flawlessly. Very valuable for a first-time visitor for whom language and a lack of seasoned experience in a city is a barrier. Thank you again Mayako and A+ Palace Hotel team!

Outstanding hotel , everything is perfect . One of the best hotel in the world

Absolutely beautiful hotel. Outstanding staff and service. Wonderful location. Convenient to the train station. Great room overlooking the Imperial Palace with a balcony. We did not use the restaurant or bar, but both looked great. We did room service for breakfast and the timeliness and delivery were great.

This is truly the best service we have ever experienced. The level of attention to detail is remarkable — you don’t need to look for help, because the staff already seems to know when you need it. A perfect example: on our last day in Tokyo, our flight was delayed by almost three hours. We had booked the hotel limousine and I was walking toward the concierge to ask about changing the pickup time. Before I even reached the desk, a staff member approached me and asked if she could help. In less than five minutes, everything was taken care of and our pickup time was changed smoothly. Everyone here is incredibly friendly and proactive — helping with directions, calling taxis, or assisting with anything you might need. You truly feel taken care of. The room was spotlessly clean, beautiful, and very spacious, making it feel more like living at home than staying in a hotel. I especially loved the open floor-plan bathroom design. You can enjoy the outside view with the blinds open, or close them completely to create a private, separate bathroom space from the bedroom — such a thoughtful and elegant design. The balcony view overlooking Imperial Palace Park is absolutely breathtaking. The hotel also offers free bicycles, which is a wonderful way to ride around the park. The amenities are outstanding — the hotel provides a full facial care set (cleansing, toner, and lotion) as well as comfortable pajamas, which made our stay feel even more effortless and relaxing. We loved the bathroom amenities so much that we actually purchased them from the hotel, and the hotel’s signature scent is so calming that we ended up buying the home diffuser in the same fragrance. The location is excellent — close to everything and near the train station. Even when you’re in a hurry, a taxi to Ginza or the fish market costs very little. Breakfast was fantastic with a wide variety of options. We also tried the traditional Japanese breakfast, which is a must-try if you’re staying for a few nights. Basement of the hotel has a 7-Eleven, restaurants, and massage services, which is incredibly convenient. We loved every minute of our stay. As an Amex Platinum card member, we received complimentary breakfast, a $100 hotel credit, and an upgrade (if available), which made the experience even better. Highly, highly recommended. We would absolutely stay here again.

Great location, across the moat from The Imperial Palace. Room was spectacular- with a balcony partially overlooking The Imperial Palace. Breakfast buffet was excellent, but very crowded. Room service food was not great- food was not hot. Three blocks to Tokyo Station, so it was easy to travel. Front desk service was spotty. Had an unfortunate issue with our LHW benefits and a terrible issue with the quality of our pillows. With all the luxury hotels in Tokyo, I would probably not stay here again.