Park Hyatt Tokyo

Our stay at the Park Hyatt Tokyo was truly memorable. The service was outstanding — staff were warm, attentive, and always made us feel welcome. The room was on the smaller side, but it was very comfortable, spotless, and had an incredible view of the city. The design and details made it feel cozy and special, even without a lot of space. The hotel itself is beautiful, with a calm, elegant atmosphere. The restaurants and New York Grill & Bar are unforgettable — having a drink with the skyline view is a must. The location is excellent, close to Shinjuku but high above the city, so it feels peaceful and private. Overall, Park Hyatt Tokyo combines luxury and hospitality in a way that makes your stay unique. I’d happily stay again.

Long over due review of this amazing hotel in the center of Tokyo. The view from the panoramic room window is unparalleled, the service is excellent, the ambience of the place breathes elegance. Superb hotel !

This is probably one of my top 2-3 hotels I’ve ever stayed at. Absolutely cannot beat the location. And despite the lively location, the hotel was a lovely sanctuary. So modern, yet traditional at the same time. The rooms were well appointed with premium amenities and they even had robes and slippers for our 2 little ones! They even had a Dyson hair dryer! Staff couldn’t be more welcoming- this is definitely a place where they rarely say no. Only stayed 2 nights and when we moved to our next hotel, which was actually still nice, we were missing Parky Hyatt!

We stayed at the Park Hyatt Tokyo for a couple of nights just before it closed for a major renovation—and it was a truly memorable experience. Our room was on one of the higher floors, offering sweeping views of the city, and the bathroom was impressively spacious—almost the size of a small hotel room itself! The rooftop bar was a highlight, featuring live jazz that added to the sophisticated atmosphere. The private check-in process was seamless and set the tone for a smooth, luxurious stay. We’re already looking forward to returning once the hotel reopens.

tldr: we were underwhelmed by our experience at the Park Hyatt Tokyo and won’t be back again. Check-in: The hotel was very disorganized: there are many people in the hotel area frequenting its restaurant, bar and bakery besides the hotel guests; and there were insufficient signs and help from the staff. As we walked in, no one greeted us and we had to ask someone for the specific check-in location (the first person pointed us to the wrong place, a cake pick-up). The building entrance is overall confusing and feels like a convention center - sterile. At check in, we were not offered any help with luggage. Room: The room has a great view, but it needs renovation: water leaking from shower stall, bulky wood furniture, torn sofa surfaces, walls with scratches, limited electrical outlets at odd locations, doors making sound when sliding, worn carpets, no rain shower head. Amenities: The gym and pool are complimentary but has a tiny locker area. For a more spacious and comfortable ladies’ room, you need to pay extra for use of the spa. We felt nickled and dimed especially when comparing to other hotels we’ve stayed at in this trip—saunas, jacuzzi and steam room were complementary elsewhere except for this hotel. On the plus side, the in-room amenities are great: Dyson hair dryer, Bose bluetooth speaker, and aesop toiletries are provided. Dining: The hotel bar “New York bar” had a 45 minute wait when we were there. Hotel guests can wait from the room, but oddly no one told us that. They assumed we were not hotel guests and told us to wait in line. Overall, we felt the stay did not provide a luxury experience; we did not feel a personal touch in the service, or any service at all. I would rate this hotel as a 3.5-star and not 5-star for what they offer. Feels like a regular Hyatt or Grand Hyatt at best, As Hyatt loyalists, we felt this property is a huge letdown. Japan and Tokyo in particular have a lot to offer so we would not be back at the PH Tokyo again.