Park Hyatt Tokyo

I read a review of the hotel and the reviewer stated how they wanted to live there. I agree as well. If it was the last few weeks of my life and I had the rest of my money to spend, this would be a candidate. I loved hanging out and using their pool, our 50th floor room was amazing, restaurant ambience and views from them were unforgettable. Unfortunately, I couldn't say the same for the food at New York Grill and Bar. They were not memorable and almost disappointing in most cases. Maybe I should have ordered the steak but I couldn't get myself to pay for the cheapest one at $100 for a 4 oz non-wagyu, "Japanese" beef as it was described. Drinks were OK but don't order the cosmopolitan (don't think they used cranberry or had lime in it).

I wanted to thank the PH Tokyo team for a most elevated stay - in all senses of the phrase! It was wonderful to be back in our refreshed "home in the skies" and seeing the welcoming and cheerful familiar faces! My family and I were utterly spoiled by the hospitality showered on us by the entire PH Tokyo team - it's hard to imagine staying anywhere else now that we have experienced the pinnacle treatment! A few highlights: Congratulations on achieving the balance between keeping the old charm of the OG and updating the property with new tech and furniture during the renovations. Initially I could not see what had changed (which was somewhat comforting since I loved the "old" place) but the enhancements became more obvious as we settled into our rooms and roamed around the public areas. As the old saying goes: don't fix something that isn't broken! I am glad you have managed to stop time (somewhat) in this classic gem! I was extremely glad to see that the "soul" of the property, i.e. the people, has remained largely intact. There were definitely some new faces that were getting used to their roles, but I was very happy to see people like Gordon (Manager of the NY Grill) who still remembered me after all this time and went out of his way to take care of me at breakfast and later at the NY Bar and Grill (over two consecutive nights!); Erika whom I first got to know at the GH Tokyo and proactively came over to to greet me at breakfast and offer her assistance; and Takahiro-san at the Peak Lounge who was able to quickly and efficiently resolve some issues we had with our order and made sure we were able to bring our kids to the NY Grill later that evening to enjoy dessert and some jazz! And of course thank you to Matsumura-san who made our stay possible and came by while we were having Sunday Brunch at the NY Grill (boy - it sounds like we are obsessed with this place!). It is the team that will keep us coming back! The in-room dining team at breakfast was fabulous at being accommodating to suit our children's dietary needs. They were extremely patient with our custom requests and always delivered the food on time and on-spec! The food was obviously delicious but it was really the genuine hospitality that takes the cake (pun intended) for me. Finally, did I mention that we love the New York Bar & Grill 😜? It’s a really wonderful space to wind down over drinks and jazz in the evening and fill up on delectable Japanese wagyu and awe-inspiring views throughout the day. The team does an amazing job taking care of all your hungry and thirsty guests. I’d call out Gordon (again) for always being thoughtful and adding the personal touch in everything that he does; and the Indonesian colleague whose name starts with “D” who went above and beyond and secured some takeaway boxes for some of our leftover madeleines from room service (she overheard us asking for some from another associate and took it upon herself to find some for us after we were initially told none were available). So this is my ode to our luxurious home in Shinjuku, and I think nothing will be Lost in Translation when I say again arigato-gozaimasu to the team for delivering to us a most wonderful extended weekend stay!

This is truly a great hotel. I didn’t stay before the recent renovation but I’ve stayed twice since. A few highlights: enormous rooms with forever views. Room decor is elegantly understated and beautiful. A walk in closet off the bathroom. The laundry service is very good - not as good as The Peninsula Tokyo - but very good. Dress shirts comeback perfectly folded in white linen bags you can take with you. Also spectacular gym, pool and spa (with incredible steam, and sauna area. Probably the best of any hotel I’ve stayed at. Food is very good everywhere! A few things that I thought could be better: The check-in process is slow. For me, traveling for work, trying to have that be fast would be great. And I had to call a few times to have laundry picked up. An easy fix.

One of the best, nicest hotels you will ever stay at. Feels like you are staying in an opulent art museum. The pictures of the renovation do not do it justice, it's in the details. I won't even post my pictures because it really is something photos don't capture. It is a beautiful hotel with beautiful rooms and wonderful staff. - the staff are top notch, though, this being my first time in Japan, I feel like this is true in general in Japanese hospitality culture. I would guess that the staff at any decent hotel in Tokyo is 100 times more attentive than anything in the US. - the location is a little issue. Some may find it off putting being away from everything. Only a shuttle every 30 minutes to Shinjuku station. Otherwise not terribly walkable. But if you're already shelling out $$$ for this hotel, you are probably cabbing it everywhere anyways. And there are no shortage of cabs waiting at the Park Hyatt. - If you're staying at the hotel, go only to the NY bar, not the restaurant. You are on the other side of the floor with little to no view of the live music, and if you're not sitting at the window which is reserved for couples only, then you don't really get to appreciate the view. Which you already have from your hotel room. Hotel guests have a separate wait list for the bar and you can wait in your room until they call you to come up so that's a nice convenience. I am a huge fan of Lost in Translation, and I do not feel the restaurant is worth the price. - Spend the $30 to use the spa for a couple hours. Totally worth it. - Gym and pool are great with amazing views. - Overall, we loved our stay here and can't wait to come back!

Back after renovations. Excellent service as usual. Should be role standard for all Park Hyatt properties. Thoughtful renovation throughout. Hotel lighting is a bit dark in common areas. Breakfast was a let down, not enough variety and items were not replenished in a timely manner.